Hybrid Workforce Coordinator – Essex Shared Lives

Essex County Council; Chelmsford; On-site; GBP 28,000 - 33,000; Full time

Job summary

Essex County Council in Chelmsford is seeking a Workforce Coordinator for the Shared Lives service to coordinate administration, data, compliance and performance reporting. You will work with the Shared Lives Manager, Officers, Hosts and partners to support growth, quality and service development.

The role requires strong organisational skills, experience with data reporting, DBS and safeguarding, and the ability to promote digital ways of working with Nourish and other care systems.

Qualifications

• Educated to RQF Level 3 (A Level) or equivalent experience.
• Experience in health, social care, recruitment, housing or related service environment.
• Experience coordinating multiple workstreams and managing competing priorities.
• Strong administrative and organisational skills with excellent attention to detail.
• Experience maintaining accurate records and producing reports to support operational and performance requirements.
• Excellent IT skills, including Microsoft Office and database management systems.
• Experience using spreadsheets and analysing data to produce performance information.
• Ability to build and maintain positive working relationships with a wide range of stakeholders.
• Excellent written and verbal communication skills.
• Ability to work independently, use initiative and take a proactive approach to problem solving.
• Experience supporting compliance, quality assurance or service administration activities.
• Commitment to the values of inclusion, independence, dignity and person-centred practice.

Responsibilities

• Act as a key point of contact for Shared Lives enquiries from Hosts, professionals, adults, families and partner agencies.
• Lead on customer communications and support the management of the Shared Lives service inbox.
• Maintain accurate records and data relating to Shared Lives Hosts, placements, referrals, compliance requirements and service activity.
• Support the maintenance of CQC and Shared Lives Plus compliance records and audit requirements.
• Support the development and delivery of training for staff and Hosts in the effective use of Nourish.
• Monitor and track host compliance requirements, including DBS renewals, training completion, insurance documentation, health and safety records and other regulatory requirements.
• Develop, maintain and report on service KPIs, service activity, recruitment activity, compliance performance and workforce data.
• Produce regular management reports and other performance information required by the service.
• Undertake data analysis and provide timely, accurate information to support service planning and quality assurance activities.
• Coordinate recruitment communications and compliance tracking relating to prospective Shared Lives Hosts.
• Organise and coordinate meetings, reviews, appointments, forums and engagement activities.
• Coordinate virtual events, workshops and guest speaker sessions for Hosts and stakeholders.
• Produce newsletters, presentations and communication materials for internal and external audiences.
• Maintain records relating to compliments, complaints and Local Government Ombudsman enquiries where required.
• Explore and support the implementation of technological innovations that improve service effectiveness, efficiency and user experience.

Skills

Administrative skills

Data analysis

Stakeholder engagement

IT proficiency

Attention to detail

Report writing

Independent working

Education

RQF Level 3 (A Level) or equivalent

Tools

Nourish care management system

Job description

Essex County Council in Chelmsford is seeking a Workforce Coordinator for the Shared Lives service to coordinate administration, data, compliance and performance reporting. You will work with the Shared Lives Manager, Officers, Hosts and partners to support growth, quality and service development.

The role requires strong organisational skills, experience with data reporting, DBS and safeguarding, and the ability to promote digital ways of working with Nourish and other care systems.