Sexual Health Clinic Receptionist (Part-Time)

Solutions4health Ltd; Doncaster; On-site; GBP 22,000 - 27,000; Part time

Job summary

Doncaster Integrated Sexual Health Service is seeking a part-time Sexual Health Receptionist to warmly welcome service users and manage check-ins in a busy clinic. You will handle appointments, take calls, and signpost to appropriate services while ensuring accurate records and strong patient confidentiality.

The role requires good communication, discretion, teamwork and the ability to work across clinic and community settings. Hours include a consistent rota across open times.

Qualifications

• Experience in customer-facing roles is beneficial, with a focus on maintaining confidentiality.
• Excellent communication skills and a professional, friendly manner.
• Ability to work as part of a multidisciplinary team and manage multiple tasks.
• Strong organisational skills to book appointments and maintain records.

Responsibilities

• Welcome and check in service users face-to-face and by phone.
• Register and check in service users; keep electronic records accurate and up to date.
• Book, change, and cancel appointments following service procedures.
• Signpost people to appropriate services and escalate clinical or safeguarding concerns.
• Support routine referrals, results administration, follow-up activities and missed appointments.
• Handle sensitive personal information discreetly and protect confidentiality.
• Communicate about sexual health in an open, respectful, non-judgemental way.
• Keep reception and waiting areas safe, tidy and welcoming.
• Work as part of a team across the main clinic and community settings to ensure reliable reception cover.

Skills

Customer service

Communication

Discretion & confidentiality

Teamwork

Organisation

Job description

Doncaster Integrated Sexual Health Service is seeking a part-time Sexual Health Receptionist to warmly welcome service users and manage check-ins in a busy clinic. You will handle appointments, take calls, and signpost to appropriate services while ensuring accurate records and strong patient confidentiality.

The role requires good communication, discretion, teamwork and the ability to work across clinic and community settings. Hours include a consistent rota across open times.