Services Engagement Resource Planner

Softcat; Marlow; Hybrid; GBP 25,000 - 35,000; Part time

Job summary

Join a dynamic team as a Services Engagement Resource Planner at a leading technology solutions provider. This part-time role involves advising on resource allocation, managing scheduling, and ensuring customer satisfaction. Ideal for someone looking to kickstart their career in a supportive and collaborative environment.

Benefits

Flexible working hours

Hybrid working model

Qualifications

• Willingness to learn about Services.
• Desire to help people across the business.

Responsibilities

• Advising internal customers on resource allocation.
• Scheduling and coordinating engineers for projects.
• Managing inbox/ticketing for Tech & Services queries.

Skills

Excellent communication skills

Attention to detail

Ability to multitask

Job description

Join to apply for the Services Engagement Resource Planner role at Softcat

19 hours ago Be among the first 25 applicants

Join to apply for the Services Engagement Resource Planner role at Softcat

PLEASE NOTE:

we are looking for someone who can work the following times: Wednesday 12:45pm till 4:30pm - 3.75 hours Thursday 8:30am till 5pm - 7.5 hours Friday 8:30am till 5pm- 7.5 hours Total: 18.75 hours

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Services Engagement team

The Services Engagement department is a newly created team to support sales with the resourcing of all our Services Towers.

Success. The Softcat Way.

Softcat is a £1billion+ pa turnover technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Your Role As part of a growing team, you'll have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing.

As Services Engagement Resource Planner, you'll be responsible for:

• Advising internal customers on the correct resource for a project, whether an internal consultant or third party
• Inbox/ticketing management regarding Tech & Services queries
• Scheduling and coordinating engineers for projects and presales engagements; booking in admin and training days
• Ensuring engineers scheduled have the appropriate skills to meet customer and account manager expectations
• Assisting with cost recovery and invoicing consultants' time
• Keeping the Resource Desk documents and systems up to date
  
  
  

We'd love you to have

• Excellent communication skills and ability to build rapport, with a focus on customer service
• Willingness to learn about the ins and outs of Services and becoming an expert in your field
• Attention to detail
• Ability to multitask and work well under pressure
• Desire to help people all over the business and willing to go above and beyond to build an appropriate solution
  
  
  

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Softcat by 2x

Sign in to set job alerts for “Service Planner” roles.

Weybridge, England, United Kingdom 2 weeks ago

Richmond Upon Thames, England, United Kingdom 1 month ago

Ruislip, England, United Kingdom 2 weeks ago

Maidenhead, England, United Kingdom 1 day ago

Borehamwood, England, United Kingdom 3 weeks ago

Aylesbury, England, United Kingdom 2 days ago

London, England, United Kingdom 6 days ago

St Albans, England, United Kingdom 2 weeks ago

Ealing, England, United Kingdom 3 days ago

Feltham, England, United Kingdom 2 weeks ago

Hounslow, England, United Kingdom 2 weeks ago

Oxford, England, United Kingdom 1 week ago

High Wycombe, England, United Kingdom 2 days ago

Bracknell, England, United Kingdom 1 day ago

Bracknell, England, United Kingdom 1 day ago

High Wycombe, England, United Kingdom 4 days ago

Sunbury-On-Thames, England, United Kingdom 1 week ago

Borehamwood, England, United Kingdom 1 day ago

Woking, England, United Kingdom 1 month ago

London, England, United Kingdom 12 hours ago

Egham, England, United Kingdom 3 weeks ago

Customer Relationship Manager (CRM) - QuickStat

Surrey, England, United Kingdom 1 week ago

Customer Relationship Manager (CRM) - QuickStat

Surrey, England, United Kingdom 2 weeks ago

Aylesbury, England, United Kingdom 1 day ago

Addlestone, England, United Kingdom 1 month ago

Reading, England, United Kingdom 1 week ago

Hillingdon, England, United Kingdom 2 days ago

Princes Risborough, England, United Kingdom 2 days ago

Guildford, England, United Kingdom 2 weeks ago

Modern Workplace Engineer / Business Analyst

Uxbridge, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.