Resource Planner

TN United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the social housing sector is seeking a Resource Planner to join their team in Basingstoke. This full-time role involves scheduling appointments for repairs and maintenance, ensuring compliance with standards, and providing support to customers and trades staff. The ideal candidate will have strong communication skills, experience in a planning role, and the ability to manage a busy workload effectively.

Benefits

26 days holiday plus bank holidays

Productivity-related bonus scheme

Generous contributory pension

Life assurance

Private medical insurance

Health care cash plan

Enhanced pay for parental leave

Access to counselling and financial information

Electric car scheme

In-house & e-learning courses

Qualifications

• Experience in a planning or scheduling role.
• Experience in a busy, customer-focused environment.
• Awareness of or experience in the social housing sector.

Responsibilities

• Schedule appointments for repairs & maintenance using an appointment scheduling system.
• Monitor diaries to ensure full utilization of resources.
• Provide information to managers for compliance monitoring.

Skills

Strong communication skills

Multi-tasking

Customer service

Job description

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We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We’re currently recruiting for a Resource Planner to join our team in Basingstoke! This is a full-time, permanent position working 37 hours per week. Due to the nature of this role, you'll be in the office 4 days a week working alongside the rest of the planning team.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As Resource Planner, you’ll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You'll ensure the most effective and efficient scheduling of appointments for repairs & maintenance, using an appointment scheduling system and mobile working solutions in accordance with corporate standards and VIVID procedures. You’ll make sure the appointments are attended and completed within set timescales and reschedule jobs when needed, ensuring the customers are kept in touch with.

You’ll provide a range of information to enable managers to monitor compliance with both corporate and legislative timelines and standards, ensuring that the services comply with appropriate legislation, professional standards and VIVID’s values, standards, policies and priorities.

As a resource planner you'll monitor diaries to ensure that resources are fully utilised. And liaisewith the other planning teams to use trades staff from other areas when needed to fulfil the jobs.You’ll be confident in the use of computer programmes and be able to learn new systems quickly. This’ll help you to raise, close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand-held devices.

This is a fast-paced busy role, so you’ll need to be able to multi-task and prioritise workload whilst always remaining calm and professional, especially when liaising with customers. You’ll have strong communication skills with a polite yet assertive telephone manner and have confidence to deal with challenging customers! You'll have previous experience working in a similar planning or scheduling role, and will have experience working in a busy, customer focused role. You'll have awareness of or experience working in the social housing sector.

Interviews are due to take place Monday 9 June.