Services Coordinator - Internal Engineering in Droitwich)

Ad Warrior Ltd; Droitwich Spa; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff discount online store

Company events

Refer a friend Scheme - £150+

On-site Fully Equipped Gymnasium

Job summary

GreensafeIT in Droitwich is seeking a Services Co-Ordinator to support internal engineering and reactive Breakfix services. You will manage quotations, customer inquiries, stock records, and liaison with suppliers to keep service levels high.

The role requires strong admin skills, excellent communication, and a proactive, adaptable mindset to thrive in a fast-paced environment. Salary is £25,000 per annum with 37.5 hours weekly, based in Droitwich.

Qualifications

• Previous experience in a customer-facing role.
• Outstanding customer service skills with a professional and approachable manner.
• Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel).
• High attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Proactive, adaptable, and able to respond effectively to changing priorities.
• A collaborative team player, committed to supporting colleagues and ensuring service success.
• Strong organisational and time management skills, with the ability to prioritise effectively.

Responsibilities

• Act as the first point of contact for customers, providing service information, updates, and responding to queries.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Ensure accuracy and attention to detail when preparing and issuing quotations.
• Maintain accurate records in the system, particularly in relation to stock movements.
• Proactively manage customer expectations by providing timely updates on repair progress.
• Generate and deliver customer reports, including stock levels, dispatch status, and service performance.
• Collaborate effectively with key internal teams, including Technicians, Warehouse, and Sales.
• Liaise with external partners such as customers, suppliers, and logistics providers.
• Monitor and drive Technician activity to ensure compliance with agreed SLAs.

Skills

Customer facing

Customer service

Administrative

Excel

Data accuracy

Communication

Team player

Time management

Tools

Office Suite

Job description

Services Co-Ordinator - Internal Engineering

Location: Droitwich

Salary: £25,000 per annum

Vacancy Type: Full TimeContract

Hours : Mon-Fri working hours 37.5 hour a week

The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance). This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service.

The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration.

As a Service Coordinator, the responsibilities are varied and require flexibility, covering a wide range of duties within the scope of the role.

At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.

Key Responsibilities

• Act as the first point of contact for customers, providing service information, updates, and responding to queries.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Ensure accuracy and attention to detail when preparing and issuing quotations.
• Maintain accurate records in the system, particularly in relation to stock movements.
• Proactively manage customer expectations by providing timely updates on repair progress.
• Generate and deliver customer reports, including stock levels, dispatch status, and service performance.
• Collaborate effectively with key internal teams, including Technicians, Warehouse, and Sales.
• Liaise with external partners such as customers, suppliers, and logistics providers.
• Monitor and drive Technician activity to ensure compliance with agreed SLAs.

Skills and Qualifications

• Previous experience in a customer-facing role.
• Outstanding customer service skills with a professional and approachable manner.
• Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel).
• High attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Proactive, adaptable, and able to respond effectively to changing priorities.
• A collaborative team player, committed to supporting colleagues and ensuring service success.
• Strong organisational and time management skills, with the ability to prioritise effectively.

Benefits

• Staff discount online store
• Company events
• Refer a friend Scheme - £150+
• On-site Fully Equipped Gymnasium