Hotel Services Assistant

Louder Than Words; Plymouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a compassionate team dedicated to providing exceptional domestic and catering services in a supportive environment. This role involves maintaining cleanliness and hygiene standards across various areas, ensuring a safe and welcoming atmosphere for patients and staff. You will be responsible for cleaning, laundry services, and assisting with meal preparation while adhering to health and safety regulations. If you are a detail-oriented individual with a passion for service and a commitment to excellence, this opportunity is perfect for you. Become a vital part of a team that values respect, professionalism, and continuous improvement in service delivery.

Qualifications

• Experience in cleaning and maintaining various environments.
• Knowledge of health and safety regulations in domestic settings.

Responsibilities

• Perform domestic duties including cleaning and laundry services.
• Prepare and serve meals while adhering to dietary requirements.
• Ensure compliance with health and safety regulations.

Skills

Cleaning Skills

Laundry Service

Catering Knowledge

Health & Safety Compliance

Communication Skills

Education

Basic Education

Tools

Cleaning Equipment

Catering Equipment

Job description

Domestic Duties
Cleaning of all furniture and fittings, including lockers, doors, curtain rails, beds, and chairs. Ensuring beds are pulled out as outlined in the work schedules. Cleaning of all bathrooms, toilet areas, utility treatment rooms, bedrooms, sluice areas, therapy rooms, and flats if applicable.

To carry out any enhanced cleans or deep cleans as requested by the Hotel Services Team Leader or Nurse in Charge.

Cleaning of offices, day rooms, and dining rooms in line with work schedules. Ensure that all floor surfaces are cleaned, and have safety signs clearly displayed and visible. Spillages on floors are to be removed as quickly as possible, and appropriate signs placed. Ensure all bins are emptied and appropriate bin liners replaced.

Bins cleaned in line with work schedule. Responsible for ensuring a constant supply of paper products, soap, etc. To be responsible for cleaning and storing all domestic equipment correctly, ensuring all cleaning equipment is clean and debris-free, and buckets are clean, dried, and stored upside down. Remove mop and leave in designated mop bucket for laundering.

To ensure work schedules and all check sheets (i.e. toilet, kitchen, etc.) are completed and initialed daily. Maintain the cleanliness and tidiness of the ward at all times, reporting any areas of concern to the Hotel Services Team Leader. To cover other domestic duties as required by the Hotel Services Team Leader to ensure continuity of service requirements.

To provide a laundry service to patients.
Catering Duties
To prepare and serve beverages to patients, ensuring all dietary requirements are met. To regenerate and serve patients’ meals (Breakfast, Lunch, Tea). To participate in the cleaning of kitchen, appliances, refrigerators, regen ovens, trolleys, and microwaves.

To assist in the collection and washing of food containers, dishes, etc. Ensure dining room is clean and tidy and prepared for meal service. To follow Safe Catering Practices & Procedures.

Other Responsibilities
Responsible for reporting faults, accidents, and pests to the Hotel Services Team Leader. Ensuring all aspects of Health & Safety, Food Safety, COSHH, and other relevant regulations are strictly adhered to. Maintain patient and professional confidentiality at all times. Always address staff, patients, and members of the public in a polite and respectful manner. To identify and attend all relevant training courses through the annual appraisal system appropriate to personal and service needs.

To assist new members of staff with induction and in-service training. Must be able to adapt to service needs and changes when required. To ensure own actions reduce risks to Health & Safety and to promote a health and safety culture within the workplace. To attend all training sessions including mandatory training and role-specific training as necessary in line with organization policy.