Services Assistant

Sainsbury's; Cheltenham; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Services Assistant to enhance customer experiences across various service points. This role emphasizes a strong commitment to customer service, ensuring that every interaction is positive and helpful. You will be the friendly face at checkouts and kiosks, assisting with everything from complaints to click and collect services. The company prides itself on inclusivity and offers a range of benefits, including generous discounts and well-being support, making it a great place to work. If you enjoy helping others and thrive in a dynamic environment, this role could be perfect for you!

Benefits

10% discount card

Free food and hot drinks

Generous holiday entitlement

Shopping discounts

Generous maternity and paternity leave

Pension matching

Share schemes

Wellbeing support

Qualifications

• Strong customer service skills and a passion for helping people.
• Ability to work flexibly and support colleagues.

Responsibilities

• Provide excellent service at checkouts, self-service tills, and kiosks.
• Assist customers with complaints, refunds, and click and collect parcels.

Skills

Customer Service

Flexibility

Problem Solving

Job description

Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As the job title suggests, this is all about service and offering the very best shopping experience for our customers, after all that is what will keep them coming back!

As a Services Assistant you’ll be the friendly professional face on our checkouts, self-service tills, kiosk or petrol station, and even helping customers pick up click and collect parcels. In fact, you’ll be ready to do everything you can to make things as simple as possible for our customers, from dealing with complaints, refunds, shelf tickets and advertising.

Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and be passionate about helping people. It’s also important you are prepared to work flexibly and when things get quiet, supporting our other colleagues on the shop floor with their activities.

We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!

Please note, to work in the petrol station you need to be aged 18 years or over due to petrol licensing regulations.

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

1. Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
2. Free food and hot drinks provided for colleagues in all our stores.
3. Generous holiday entitlement - based on the hours you work.
4. Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
5. Family leave – generous maternity and paternity leave.
6. Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
7. Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
8. Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.

About the company

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