Services and Operations Coordinator

Acorn; Slough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Life Assurance

360 Wellbeing App - 24/7 GP access

Death in Service Insurance

Fertility Treatment Support Leave

Paid Maternity Leave

Paid Paternity Leave

Gym & fitness discounts

Employee Recognition Scheme

Job summary

Acorn is seeking a Service & Operations Coordinator to join our team in Slough on a Temp to Perm basis. The role focuses on coordinating service and operational activities, maintaining compliance, and delivering excellent customer service.

Salary is up to £28,000 with 37.5 hours per week across rotating shift patterns. The ideal candidate will be highly organised, proactive, and capable of handling multiple priorities while maintaining accuracy.

Qualifications

• Previous experience in an administrative, coordination, or operational support role.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Proactive approach with the ability to work independently and as part of a team.
• Experience in maintenance, engineering, or service-led environments is preferable.

Responsibilities

• Provide administrative and operational support to service and operations teams.
• Act as a professional first point of contact for visitors and calls.
• Maintain client documentation, compliance records, and operational paperwork.
• Coordinate subcontractor administration, including certification management and site visit arrangements.
• Assist with invoice administration and internal approval processes.
• Produce reports and support service improvement initiatives.
• Work across departments to support business objectives and delivery.

Skills

MS Word

Excel

Outlook

Job description

At Acorn, we believe in delivering excellence through teamwork, integrity, and a customer-first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.

About the Role

Are you highly organised, proactive, and passionate about delivering excellent support in a fast-paced environment?

We are looking for a Service & Operations Coordinator to join our growing team and play a key role in ensuring the smooth day-to-day running of our service and operational activities. This is a Temp to Perm contract

This is a varied position offering exposure to multiple areas of the business, where no two days are the same. You will work closely with operational teams, engineers, subcontractors, and clients, helping to coordinate activities, maintain compliance documentation, and support the delivery of exceptional customer service.

Location: Slough

Salary: up to £28000

Hours: 37.5 per week (Shift patterns: 7:00am–3:30pm & 9:00am–5:30pm) on rotation

Company Benefits

• Life Assurance
• 360 Wellbeing App - 24/7 access to GP appointments
• Death in Service Insurance
• Scottish widow pension
• Fertility Treatment Support Leave
• Paid Maternity Leave
• Paid Paternity Leave
• Gym & fitness discounts and other lifestyle discounts
• Employee Recognition Scheme

Key Responsibilities

Provide administrative and operational support to service and operations teams.

Act as a professional first point of contact for visitors and incoming calls.

Manage and maintain client documentation, compliance records, and operational paperwork.

Coordinate subcontractor administration, including certification management and site visit arrangements.

Support engineers with ordering tools, booking goods received, and organising supplies.

Issue and monitor documentation required before works commence.

Assist with invoice administration and internal approval processes.

Maintain accurate records across internal systems and client portals.

Produce reports and support service improvement initiatives.

Work collaboratively across departments to support business objectives and service delivery.

About You

We are looking for a motivated and organised individual who can confidently manage multiple priorities while maintaining a high level of accuracy and professionalism.

You will ideally have:

Previous experience in an administrative, coordination, or operational support role.

Strong organisational and time management skills.

Excellent written and verbal communication skills.

Good working knowledge of Microsoft Word, Excel, and Outlook.

A proactive approach with the ability to work independently and as part of a team.

Experience within a maintenance, engineering, or service-led environment would be preferable

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability

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