ServiceNow Technical Consultant (Ref: 197588)

Forsyth Barnes Consultancy; Hemel Hempstead; On-site; GBP 62,000 - 70,000; Full time

Benefits offered by this job

Private medical

Pension

Life assurance

Car allowance

Flexible benefits fund

Job summary

Forsyth Barnes Consultancy in Hemel Hempstead is seeking a Senior ServiceNow Technical Consultant to lead development and deployments of ServiceNow solutions across ITSM, ITOM, ITAM, and CS areas. You will collaborate with architects and stakeholders, configure using best practices, and drive integration landscape via IntegrationHub, REST/SOAP, and MID Servers.

The role requires hands-on development, strong governance, and upgrade-safe practices across enterprise environments, with experience in

Qualifications

• Hands-on ServiceNow development and implementation experience.
• Strong experience across ITSM, ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM.
• Excellent knowledge of JavaScript Glide API, Flow Designer, IntegrationHub, Service Portal, UI Builder, REST/SOAP APIs.
• Strong understanding of ServiceNow architecture, CSDM, integrations, governance, and upgrade-safe development practices.
• Experience working within enterprise, managed service, or multi-client environments.

Responsibilities

• Lead the development, configuration, and implementation of ServiceNow solutions across the full delivery lifecycle.
• Collaborate with Solution Architects, Platform Owners, and stakeholders to ensure alignment with platform strategy and standards.
• Configure and develop solutions using ServiceNow best practices, leveraging out-of-the-box functionality wherever possible.
• Develop and support integrations using IntegrationHub, REST/SOAP APIs, MID Servers, and third-party platforms.
• Perform technical reviews, code reviews, and impact assessments to ensure quality and compliance.
• Troubleshoot complex platform issues and drive continuous improvement, optimisation, and reduction of technical debt.
• Provide technical leadership, mentoring, and guidance to developers and consultants.
• Support customer workshops, solution design sessions and deployment planning.
• Contribute to practice development through reusable assets, standards, and innovation initiatives.
• Experience with Agile delivery

Skills

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

REST/SOAP APIs

Tools

IntegrationHub

MID Server

REST APIs

SOAP APIs

UI Builder

Job description

About Us

We are on the lookout for ServiceNow Senior Technical Consultants with expert level knowledge in the development, configuration and implementation of ServiceNow Solutions across the full delivery lifecycle.

Job Description

• Lead the development, configuration, and implementation of ServiceNow solutions across the full delivery lifecycle.
• Collaborate with Solution Architects, Platform Owners, and stakeholders to ensure alignment with platform strategy and standards.
• Configure and develop solutions using ServiceNow best practices, leveraging out-of-the-box functionality wherever possible.
• Develop and support integrations using IntegrationHub, REST/SOAP APIs, MID Servers, and third-party platforms.
• Perform technical reviews, code reviews, and impact assessments to ensure quality and compliance.
• Troubleshoot complex platform issues and drive continuous improvement, optimisation, and reduction of technical debt.
• Provide technical leadership, mentoring, and guidance to developers and consultants.
• Support customer workshops, solution design sessions and deployment planning.

Contribute to practice development through reusable assets, standards, and innovation initiatives.

Key Responsibilities

• Hands-on ServiceNow development and implementation experience.
• Strong experience across one or more ServiceNow product areas including ITSM, ITOM, ITAM, CSM, HRSD, SPM, SecOps, or IRM.
• Excellent knowledge of: JavaScript Glide API Flow Designer IntegrationHub Service Portal UI Builder REST/SOAP APIs
• Strong understanding of ServiceNow architecture, CSDM, integrations, governance, and upgrade-safe development practices.
• Experience working within enterprise, managed service, or multi-client environments.

Experience with Agile delivery

Requirements

• Experience with self-hosted or domain-separated ServiceNow environments.
• Discovery and Service Mapping experience.
• Experience integrating ServiceNow with Microsoft 365, Azure, Active Directory, Jira, SAP, and other enterprise applications.

Performance Analytics and Reporting experience

Benefits

• Salary: £62,000 and £70,000 with £5,400 car allowance
• additional days, private medical, life assurance, pension, and generous flexible benefits fund