Senior ServiceNow Technical Consultant

Sopra Steria; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Car allowance

Private medical

Life assurance

Pension

Flexible benefits fund

25 days annual leave

Job summary

Sopra Steria is seeking a Senior ServiceNow Technical Consultant/Developer to join its ServiceNow practice. The role focuses on developing, enhancing, and optimising IRM solutions while also applying expertise across EAM and FSM.

You will lead design, configuration, and deployment, mentor peers, and drive architectural quality across client projects. You will work across UK-based engagements, shaping technical strategy, leveraging ServiceNow tooling, and pursuing continuous professional

Qualifications

• Strong hands-on experience delivering solutions on the ServiceNow platform.
• Practical experience implementing and developing ServiceNow Integrated Risk Management (IRM).
• Experience with risk, control, compliance, and issue management in IRM.
• Expertise in JavaScript, Glide API, Flow Designer, ServiceNow scripting, APIs, Service Portal, and UI Builder.
• Strong understanding of ServiceNow architecture, integrations, security, and DevOps practices.
• Relevant ServiceNow certifications aligned with area of expertise.
• Experience delivering technical solutions within complex enterprise or multi-client environments.

Responsibilities

• Lead design, configuration, development, and deployment of ServiceNow solutions with focus on IRM; opportunities across EAM and FSM.
• Design and implement scalable workflows, data models, security controls, and governance aligned with best practices.
• Translate business requirements into innovative technical solutions for risk, compliance, asset, and field service processes.
• Develop and support integrations using IntegrationHub, APIs, and third-party platforms.
• Troubleshoot complex technical challenges, optimise the platform, reduce technical debt across client environments.
• Mentor junior team members and promote engineering excellence and knowledge sharing.

Skills

ServiceNow

IRM

EAM

FSM

JavaScript

Glide API

Flow Designer

UI Builder

Service Portal

APIs

DevOps

Security

Tools

IntegrationHub

REST APIs

ServiceNow scripting

Job description

Are you passionate about designing and developing innovative ServiceNow solutions that help organisations manage risk, drive compliance, and deliver meaningful business outcomes?

We\'re looking for a Senior ServiceNow Technical Consultant / Developer to join our growing ServiceNow practice. While experience across Enterprise Asset Management (EAM), Field Service Management (FSM), or Integrated Risk Management (IRM) is valued, this role has a particular focus on the development, enhancement, and optimisation of ServiceNow Integrated Risk Management (IRM) solutions.

Working alongside highly skilled consultants, architects, and technical specialists, you\'ll play a leading role in delivering complex ServiceNow implementations for a diverse client base. You\'ll be empowered to influence solution design, contribute to technical strategy, and mentor colleagues while continuing your own professional development through ServiceNow learning paths and certifications.

We can offer great career progression opportunities, the ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities.

What you\'ll be doing:

• Leading the design, configuration, development, and deployment of ServiceNow solutions, with a primary focus on Integrated Risk Management (IRM) and opportunities across EAM and FSM.
• Designing and implementing scalable workflows, data models, security controls, and governance frameworks aligned with ServiceNow best practice.
• Translating business requirements into innovative technical solutions that support risk, compliance, asset, and field service processes.
• Developing and supporting integrations using IntegrationHub, APIs, and third-­party platforms to maximise business value.
• Troubleshooting complex technical challenges, driving platform optimisation, and reducing technical debt across client environments.
• Mentoring junior team members and promoting engineering excellence, continuous improvement, and knowledge sharing.

What you\'ll bring:

• Strong hands-­on experience delivering solutions on the ServiceNow platform.
• Practical experience implementing and developing ServiceNow Integrated Risk Management (IRM), including risk, control, compliance, and issue management processes.
• Expertise in JavaScript, Glide API, Flow Designer, ServiceNow scripting, APIs, Service Portal, and UI Builder.
• Strong understanding of ServiceNow platform architecture, integrations, security, and DevOps practices.
• Relevant ServiceNow certifications aligned with your area of expertise.
• Experience delivering technical solutions within complex enterprise or multi-­client environments.

It would be great if you had:

• Experience with ServiceNow Enterprise Asset Management (EAM) and/or Field Service Management (FSM).
• Expertise in CMDB implementation and governance, including CSDM, Discovery, and Service Mapping.
• ITIL v3/v4, Agile, or Scrum certifications.
• Experience working within self-­hosted and/or domain-separated ServiceNow environments.
• ServiceNow implementation certifications relevant to EAM, FSM, or IRM.
• Experience within Public Sector or government organisations, alongside project leadership and mentoring experience.

Employment Type:

Full-­time, Permanent.

Location:

UK Wide / Hybrid.

Security Clearance Level:

SC Cleared or eligible for SC clearance.

Salary:

£50,000 - £70,000 per annum

Benefits:

£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-­time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you\'re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Strategic Digital Solutions (SDS):

With a long history of delivering transformation, we\'ve developed a market-­leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK\'s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.