ServiceNow Technical Architect

JR United Kingdom; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a ServiceNow Technical Architect for a long-term contract role. The successful candidate will have significant expertise in Customer Service Management (CSM), guiding the design and implementation of scalable ServiceNow solutions while ensuring alignment with business objectives. This role offers the opportunity to lead architectural reviews and innovate with the latest ServiceNow features.

Qualifications

• Extensive experience in ServiceNow architecture and CSM.
• Expertise in designing end-to-end ServiceNow solutions.

Responsibilities

• Architect end-to-end ServiceNow solutions with an emphasis on CSM.
• Lead technical design sessions and ensure governance across implementations.
• Define best practices for development and integration.

Skills

ServiceNow

Customer Service Management (CSM)

Technical Design

Job description

Job Title: ServiceNow Technical Architect

Long term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and in all data exchange between the 2 portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

1. Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
2. Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
3. Define and enforce best practices for platform development, integration, and configuration
4. Collaborate with stakeholders to translate business requirements into robust technical solutions
5. Guide development teams and ensure adherence to architectural standards and coding practices
6. Drive innovation by leveraging new ServiceNow features and capabilities