ServiceNow Technical Architect

JR United Kingdom; Cheltenham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company based in Cheltenham is seeking a highly skilled ServiceNow Technical Architect to spearhead the design and implementation of ServiceNow solutions across their enterprise. This critical role involves shaping ServiceNow strategy to drive digital transformation, requiring expertise in ServiceNow implementations and strong communication skills, suitable for collaborating with diverse cross-functional teams to achieve successful project outcomes.

Qualifications

• 5+ years of experience in Technical Architecture within the ServiceNow environment.
• ServiceNow certifications required and preferred.
• Proven track record in delivering ServiceNow projects successfully.

Responsibilities

• Lead design, development, and implementation of ServiceNow solutions.
• Drive continuous improvement of the ServiceNow platform.
• Engage with customers at all project stages from pre-sales to support.

Skills

Project Management

Agile Development

Communication

Problem Solving

Education

Bachelor’s degree in business or Information Technology

ServiceNow Certified Technical Architect

ServiceNow Certified Implementation Specialist

Tools

ServiceNow

Job description

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ServiceNow Technical Architect, cheltenham

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Client:

Lancaster Resources

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Job Summary:

Our client is currently seeking a highly skilled and experienced ServiceNow Technical Architect to lead the design, development, and implementation of ServiceNow solutions across their enterprise. You will play a critical role in shaping their ServiceNow strategy, ensuring alignment with business goals, and driving digital transformation initiatives. This role requires a strong background in ServiceNow technical implementations, excellent communication skills, and the ability to work collaboratively with cross- functional teams.

Key Responsibilities:

• Extensive experience working with the ServiceNow platform, across a wide range of products (e.g. ITSM, ITOM, HRSD, CSM, IRM, SecOps)
• Experience in designing solutions to balance successful delivery of both recommended best practices and customer requirements, ensuring solutions are maintainable and scalable
• Experience preparing for and presenting to customers in demonstrations, workshops, show-and- tell sessions
• Experience managing challenging project situations
• Experience in managing Agile development teams and performing code reviews
• ServiceNow certifications (eg CIS, CAS, CTA or readiness to do this)
• Experience delivering technical training to developers, customers and non-technical resources
• Engage with customers at all stages from pre-sales to early life support
• Deliver the most complex elements of technical work in support of development teams
• Prepare and lead workshops related to your engagements with BA support
• Manage the technical aspects of delivery as part of a community of developers, including providing technical support to junior and fellow senior developers
• Produce design documents to propose solutions to customers and define the scope of activities to be carried out
• Hold regular stand-ups with delivery teams aligned to your work, completing code reviews and investigating blockers
• Attend and/or lead customer-facing meetings to support delivery, testing, handover and closure of project work
• Drive continuous improvement of the ServiceNow platform, leveraging new features and capabilities
• Participate in roadmap planning and platform strategy with business and IT leadership
• Work closely with project managers, developers, and other stakeholders to ensure successful project delivery.
• Provide guidance and support to junior team members.
• Participate in regular team meetings to review project progress, address issues, and ensure alignment with project objectives.
• Promote a positive and inclusive team culture that values diversity and collaboration.
• Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face.
• Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
• Communicate project status, risks, and issues to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and ensure alignment with project goals.

Qualifications:

• Bachelor’s degree in business, Information Technology, or a related field, or comparable work experience gained.
• ServiceNow Certifications including Certified Implementation Specialist in multiple products (required)
• ServiceNow Certified Technical Architect (CTA) preferred but eligibility and openness to do this qualification in the future is acceptable
• ServiceNow Certified App Developer preferred
• Minimum of 5+ years of experience in Technical Architecture within the ServiceNow environment.
• Proven track record of successfully delivering projects for ServiceNow solutions.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and work well under pressure.