ServiceNow Technical Architect

JR United Kingdom; Swindon; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the technology sector is seeking a seasoned ServiceNow Technical Architect for a long-term contract in Swindon. The role focuses on architecting scalable ServiceNow solutions, specifically in Customer Service Management (CSM), guiding development teams, and ensuring alignment with business objectives. Ideal candidates will have robust CSM experience and architectural expertise.

Qualifications

• Deep expertise in ServiceNow CSM module.
• Strong architectural skills and experience leading implementations.
• Ability to translate business requirements into technical solutions.

Responsibilities

• Architect end-to-end ServiceNow solutions focusing on CSM.
• Lead technical design sessions and architecture reviews.
• Define best practices for platform development and integration.

Skills

Customer Service Management (CSM)

Architectural Design

Integration

Platform Development

Governance

Job description

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ServiceNow Technical Architect, Swindon, Wiltshire

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Client:

Innova Solutions

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job Title: ServiceNow Technical Architect

Long-term Contract

Role Overview

Architect with strong overall expertise and CSM experience. He/She will need to work on connecting the client CSM portal with another portal and in all data exchange between the two portals.

We are seeking a seasoned ServiceNow Technical Architect with deep expertise in the Customer Service Management (CSM) module. This role involves leading the design, architecture, and implementation of scalable ServiceNow solutions that align with business objectives and technical standards.

Key Responsibilities

• Architect end-to-end ServiceNow solutions with a focus on CSM, ensuring alignment with enterprise architecture and business goals
• Lead technical design sessions, architecture reviews, and provide governance across ServiceNow implementations
• Define and enforce best practices for platform development, integration, and configuration
• Collaborate with stakeholders to translate business requirements into robust technical solutions
• Guide development teams and ensure adherence to architectural standards and coding practices
• Drive innovation by leveraging new ServiceNow features and capabilities