ServiceNow System Manager

The NAV | 365 People (TNP, a Node4 Company); Derby; Hybrid; GBP 45,000 - 65,000; Full time

Job description

Join to apply for the ServiceNow System Manager role at The NAV | 365 People (TNP, a Node4 Company).

Become a change maker and join Node4.

Node4 has a committed, talented, and diverse workforce that is growing constantly. As we expand through growth and acquisitions, we remain focused on our most important asset — our people. We want you to grow, learn, and evolve with us.

Whether you're starting your career or seeking advancement, Node4 offers a place for you.

About The Role

As our ServiceNow System Manager, you will shape our platform’s vision, roadmap, and performance, working closely with Product Owners, developers, and stakeholders. Your role will drive adoption, innovation, and continuous improvement, making ServiceNow a key part of our service excellence.

Key Responsibilities

• Define and communicate the ServiceNow product vision aligned with market trends and business goals.
• Manage the product roadmap, prioritizing features for maximum value.
• Lead workshops and gather requirements from stakeholders.
• Create and maintain process maps aligning business needs with ServiceNow capabilities.
• Collaborate with development teams to deliver features and ensure timely releases.
• Champion the platform internally and lead Service Desk as a Service implementation for clients.
• Analyze usage, licensing, and performance data to inform strategic decisions.
• Embed ITIL v4 best practices into platform governance.

What will you bring?

• Experience in platform or product management, preferably within SaaS or enterprise software.
• Strong understanding of the ServiceNow platform, modules, and integrations.
• Excellent stakeholder engagement and communication skills.
• Experience across project lifecycles (Agile, Waterfall, DevOps).
• ITIL v4 Foundation certification (required).
• ServiceNow certifications (e.g., Implementation Specialist, Product Owner) — highly desirable.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Training at Node4 Academy
• Family savings and shopping discounts
• Discounted Gym Membership
• Modern facilities and social events
• Unlimited hot and cold drinks, snacks, and fruit

Why join Node4?

Founded in 2004, Node4 has grown from Derby to a nationwide presence, expanding from three to over 1200 employees. We believe our people are the key to our success. Our team is passionate, innovative, and diverse, committed to delivering exceptional service. Join us if you’re passionate about technology and service excellence, and want to develop your career in a dynamic environment.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting