Servicenow SOMT Architect

Syntax Consultancy Limited; Greater London; Hybrid; GBP 61,000 - 101,000; Part time

Job summary

Syntax Consultancy Limited is hiring a ServiceNow SOMT Architect for a London-based hybrid role. This contract position focuses on designing and delivering SOMT solutions for a large telecoms landscape. You will lead architecture, oversee implementation, and guide a team of professionals across ITSM, CMDB, and observability tooling.

The role requires hands-on SOMT expertise, strong IT Operations knowledge, and leadership to drive governance and best practices in a complex enterprise environment.

Qualifications

• Hands-on ServiceNow SOMT architecture and implementation experience.
• Strong ITSM, IT Operations, and Enterprise Monitoring knowledge.
• Experience leading architecture design and technical governance.

Responsibilities

• Define end-to-end SOMT architecture aligned to IT Operations strategy.
• Lead implementation of SOMT solutions across large enterprise landscapes.
• Mentor developers, admins and consultants on SOMT architecture and standards.
• Design and implement AIOps-driven event correlation and noise reduction.
• Define SOMT governance, standards and architectural guardrails.

Skills

ServiceNow SOMT

IT operations architecture

AIOps/Observability

Technical leadership

Tools

ServiceNow

CMDB modelling

Splunk

Dynatrace

AppDynamics

Azure Monitor

AWS CloudWatch

Glide APIs

Job description

ServiceNow SOMT Architect

London (Hybrid)

6 Month Contract

£550/day (Outside IR35)

ServiceNow SOMT Architect needed for a 6 Month Contract in London (Hybrid). Must have strong SOMT (Sales Order Management for Telecommunications) expertise.

Hybrid Working - 2 to 3 days/week remote (WFH) and the remainder of the time working from the office in London. Paying up to £550/day (Outside IR35).

Working with a global IT Consultancy supporting a leading Telecoms end client. Start ASAP in October/November 2026.

• Stong hands-on ServiceNow Architecture + SOMT (Sales Order Management for Telecommunications) expertise.
• ServiceNow Architect to lead the design, architecture + implementation of ServiceNow Technology Service Operations Management (SOMT) solutions.
• Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules.
• Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring.
• Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy.
• Implementation & Delivery: leading implementation of SOMT solutions across large enterprise landscapes, monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch), CMDB data sources.
• Technical Leadership: acting as Technical Authority for SOMT solutions and best practices, mentor developers, administrators + consultants on SOMT architecture and standards
• AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction.
• Governance & Optimization: define SOMT governance, standards, and architectural guardrails.
• Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modelling, ServiceNow Scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams.