ServiceNow SOMT Architect

Saunders Scott; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

Saunders Scott is seeking an experienced ServiceNow Architect to lead the design and implementation of SOMT solutions in a hybrid London setting. You will drive scalable IT Operations architectures, observability initiatives, and AIOps using ServiceNow SOMT modules.

The role requires hands-on architectural expertise, strong stakeholder engagement, and the ability to transform IT Operations through best practices and modern tooling.

Qualifications

• Hands-on experience in ServiceNow SOMT architecture and implementation.
• Proven ability to drive end-to-end architectural designs for IT Operations.
• Strong knowledge of observability, monitoring, and AIOps patterns.

Responsibilities

• Define end-to-end ServiceNow SOMT architecture aligned to IT Operations strategy.
• Lead design for Service Mapping, Event Management, and Operational Intelligence.
• Drive hybrid/multi-cloud and on-prem architectural decisions.
• Oversee SOMT implementations across large enterprise landscapes.
• Mentor teams on SOMT architecture and best practices.

Skills

SOMT Architecture

ServiceNow

CMDB modelling

JavaScript Scripting

Observability

AIOps

Solution design

Event Management

Tools

Splunk

Dynatrace

AppDynamics

Azure Monitor

AWS CloudWatch

Job description

ServiceNow SOMT Architect

Duration: 6 months to Start

Location: London, UK

Mode: Hybrid job

Experience

• Overall Experience: Good years in IT Service Management/IT Operations/Enterprise Monitoring


• Relevant Experience: Good experience in ServiceNow platform with deep focus on SOMT

Job Summary

We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow SOMT modules.

This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.

Key Responsibilities

Architecture & Solution Design

• Define end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy


• Design scalable and resilient solutions leveraging:
  
  
  • Service Mapping
  
  
  • Event Management
  
  
  • Operational Intelligence
  
  
  • Cloud Observability
  
  
  • AIOps capabilities
  
  


• Drive architectural decisions for hybrid, multi-cloud, and on-prem environments

Implementation & Delivery

• Lead and oversee implementation of SOMT solutions across large enterprise landscapes


• Define integration patterns with:
  
  
  • Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
  
  
  • CMDB data sources
  
  
  • Third-party observability platforms
  
  


• Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

Technical Leadership

• Act as Technical Authority for SOMT solutions and best practices


• Review and approve technical designs, configurations, and customizations


• Mentor developers, administrators, and consultants on SOMT architecture and standards


• Conduct technical workshops and design sessions with stakeholders

AIOps & Observability

• Design and implement AIOps-driven event correlation and noise reduction


• Enable proactive operations through anomaly detection and predictive insights


• Optimize operational workflows using event rules, alerts, and automations

Governance & Optimization

• Define SOMT governance, standards, and architectural guardrails


• Drive performance optimization, stability, and scalability of ServiceNow platform


• Ensure alignment with ServiceNow best practices and upgrade strategies

Stakeholder & Client Engagement

• Partner with IT leadership, operations teams, and business stakeholders


• Translate business requirements into technical solutions


• Support pre-sales activities including solution design, estimations, and proposals

Required Skills & Qualifications

ServiceNow Expertise

• Good years of hands-on experience with ServiceNow SOMT


• Strong expertise in:
  
  
  • Service Mapping
  
  
  • Event Management
  
  
  • Operational Intelligence
  
  
  • CMDB architecture & data modelling
  
  


• Experience with ServiceNow Scripting (JavaScript, Glide APIs)

IT Operations & Monitoring

• Strong understanding of:
  
  
  • ITSM, SOMT, and IT Operations processes
  
  
  • Enterprise monitoring and observability architectures
  
  
  • Hybrid infrastructure, cloud, containers, and microservices
  
  


• Experience integrating ServiceNow with leading monitoring tools

Architecture & Design

• Proven experience as Architect/Lead Consultant on large-scale ServiceNow programs


• Deep understanding of:
  
  
  • Distributed systems
  
  
  • Network, server, storage, and cloud technologies
  
  


• Strong documentation and design skills (HLDs, LLDs, architecture diagrams)

Soft Skills

• Excellent communication and stakeholder management skills


• Ability to influence senior leadership and technical teams


• Strong problem-solving and analytical mindset