ServiceNow SOMT Architect

Syntax Consultancy Ltd; City Of London; Hybrid; GBP 88,000 - 115,000; Full time

Job summary

Syntax Consultancy Ltd seeks a ServiceNow SOMT Architect for a 6-month contract in London (Hybrid). The role demands hands-on SOMT architecture expertise and strong ServiceNow ITSM/IT Operations knowledge to design and implement enterprise-scale SOMT solutions.

You will lead architecture, governance, and delivery across CMDB data sources and monitoring tools, while mentoring consultants on SOMT standards and best practices.

Qualifications

• Must have strong SOMT expertise and hands-on ServiceNow architecture experience.
• Experience designing end-to-end SOMT solutions for large enterprise environments.
• Proven ability to mentor consultants and lead architecture governance.

Responsibilities

• ServiceNow Architect to lead the design, architecture + implementation of SOMT solutions.
• Defining scalable IT Operations architectures, driving observability + AIOps initiatives.
• Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring.
• Architecture & Solution Design: end-to-end ServiceNow architecture aligned to IT Operations strategy.
• Implementation & Delivery: lead SOMT implementation across large enterprise landscapes with CMDB sources.
• Technical Leadership: act as Technical Authority for SOMT and mentor teams on standards.
• AIOps & Observability: design + implement event correlation and noise reduction.
• Governance & Optimization: define SOMT governance, standards, and guardrails.

Skills

SOMT expertise

ServiceNow Architecture

ITSM

IT Operations

AIOps

Observability

CMDB

Tools

ServiceNow

CMDB tools

Monitoring tools

Job description

ServiceNow SOMT Architect

London (Hybrid)

6 Month Contract

£550/day (Outside IR35)

ServiceNow SOMT Architect needed for a 6 Month Contract in London (Hybrid). Must have strong SOMT (Sales Order Management for Telecommunications) expertise.

Hybrid Working – 2 to 3 days/week remote (WFH) and the remainder of the time working from the office in London. Paying up to £550/day (Outside IR35).

Working with a global IT Consultancy supporting a leading Telecoms end client. Start ASAP in October / November2026.

Stong hands-on ServiceNow Architecture + SOMT (Sales Order Management for Telecommunications) expertise.

Key Responsibilities

• ServiceNow Architect to lead the design, architecture + implementation of ServiceNow Technology Service Operations Management (SOMT) solutions.
• Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules.
• Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring.
• Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy.
• Implementation & Delivery: leading implementation of SOMT solutions across large enterprise landscapes, monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch), CMDB data sources.
• Technical Leadership: acting as Technical Authority for SOMT solutions and best practices, mentor developers, administrators + consultants on SOMT architecture and standards.
• AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction.
• Governance & Optimization: define SOMT governance, standards, and architectural guardrails.
• Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams.