ServiceNow Architect - TSOM

Intelligent Steps; City Of London; Híbrido; GBP 129.000 - 166.000; Jornada completa

Descripción de la vacante

Intelligent Steps seeks a ServiceNow Architect with TSOM expertise to lead design and implementation on a long-term project. You will own solution architecture, configure and integrate TSOM components, and drive service visibility in telecom environments.

Hybrid working is offered for a six-month contract. A strong focus on event ingestion, correlation, and CMDB/CSDM service models will be essential for success.

Formación

• Proven ServiceNow architecture experience with TSOM implementation.
• Hands-on JavaScript development and ServiceNow configuration.
• Experience in REST or SOAP integrations with telecom systems.
• Understanding of telecom operations, service assurance, and CMDB/CSDM.

Responsabilidades

• Design and implement TSOM solutions covering event ingestion, alarm correlation and service impact analysis.
• Integrate ServiceNow with telecom monitoring and operational systems.
• Define CMDB/CSDM service models to support service visibility and impact assessment.
• Guide developers, review technical designs and resolve delivery challenges.

Conocimientos

ServiceNow TSOM

JavaScript development

ServiceNow configuration

REST/SOAP integrations

CMDB/CSDM understanding

Telecom operations knowledge

Herramientas

REST

SOAP

Descripción del empleo

ServiceNow Architect - TSOM

6-Month Contract | OUTSIDE IR35 | Hybrid Working

ServiceNow Architect with experience delivering Telecommunications Service Operations Management (TSOM) solutions required for a long-term project.

You’ll lead solution design and contribute directly to configuration, development and integration, helping improve telecom service monitoring and assurance.

Key responsibilities:

• Design and implement TSOM solutions covering event ingestion, alarm correlation and service impact analysis.
• Integrate ServiceNow with telecom monitoring and operational systems.
• Define CMDB/CSDM service models to support service visibility and impact assessment.
• Guide developers, review technical designs and resolve delivery challenges.

Experience required:

• Strong ServiceNow architecture experience with practical TSOM implementation experience.
• Hands-on JavaScript development, ServiceNow configuration and REST/SOAP integrations.
• Understanding of telecom operations, service assurance and CMDB/CSDM.
• Experience with TM Forum APIs, IntegrationHub or MID Servers would be beneficial