ServiceNow Software Engineering Tech Lead

RELX Group; Guildford; On-site; GBP 45,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Life assurance

Flexible working arrangements

Annual incentive bonus

Learning and development resources

Job summary

LexisNexis Risk Solutions is seeking a senior ServiceNow technical lead to guide developers and drive ITAM/ITSM initiatives across HAM, SAM, and related modules. The role focuses on architecture alignment, scalable solutions, and governance within enterprise environments.

Based in Alpharetta, GA, Surrey, or London Wall, the position offers a competitive base pay range and comprehensive benefits as part of a full-time engagement with opportunities for leadership and strategic impact.

Qualifications

• Strong ServiceNow platform knowledge and best practices.
• Hands-on ServiceNow development experience: building, customizing, deploying solutions.
• Experience leading or mentoring ServiceNow developers.
• Proficiency with JavaScript and Glide API.

Responsibilities

• Act as the technical lead and escalation point for ServiceNow developers.
• Provide hands-on guidance in development (Business Rules, Script Includes, Client Scripts, Flow Designer, UI Actions, Service Portal, scoped apps, APIs).
• Lead code reviews, enforce development standards, ensure best practices.

Skills

ServiceNow expertise

JavaScript

Mentoring/leadership

Tools

Flow Designer

Script Includes

Business Rules

IntegrationHub

REST

ATF

CMDB

Job description

Salary: £45,000 - 85,000 per year

Requirements

• We have proven experience with the ServiceNow platform, including a strong understanding of its functionality and best practices.
• We have demonstrated hands‑on experience in ServiceNow development, including building, customizing, and deploying solutions.
• We have proven experience leading or mentoring ServiceNow developers.
• We have demonstrated expertise in JavaScript and Glide API.
• We have experience with Business Rules and Script Includes.
• We have experience with Flow Designer automation.
• We have experience with ServiceNow integrations, including REST and IntegrationHub.
• We have proven development experience in ITAM and ITSM modules.
• We have experience designing and maintaining CMDB data models and reconciliation rules.
• We have a strong understanding of CSDM.
• We have experience building custom applications in scoped and global applications.
• We have experience supporting enterprise‑scale ServiceNow environments.
• Preferred: We hold ServiceNow CSA certification.
• Preferred: We hold ServiceNow Application Developer (CAD) certification.
• Preferred: We hold CIS-ITAM or CIS-SAM certification.
• Preferred: We have experience with Discovery and Service Mapping.
• Preferred: We have experience leading ServiceNow development teams or technical delivery.
• Preferred: We have experience contributing to architecture design and governance frameworks.
• Preferred: We have experience delivering ITAM transformations or large‑scale platform initiatives.

Responsibilities

• We act as the technical lead and primary escalation point for ServiceNow developers.
• We provide hands‑on guidance in development, including Business Rules, Script Includes, Client Scripts, Flow Designer, UI Actions, Service Portal components, scoped applications, and APIs.
• We lead code reviews, enforce development standards, and ensure best practices are followed.
• We mentor and coach developers, supporting their technical growth and capability development.
• We manage technical delivery across sprints, ensuring alignment with priorities and capacity.
• We design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, and NowAssist/AI.
• We develop scoped and global applications aligned to enterprise standards.
• We lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows.
• We troubleshoot complex platform issues and support high-quality solution delivery.
• We work closely with ServiceNow Architecture to design scalable and compliant solutions.
• We contribute to and align with Architecture Decision Records (ADRs).
• We translate architectural designs into actionable development patterns and standards.
• We ensure solutions align with the platform roadmap, data models, and governance frameworks.
• We provide technical support and leadership for implementations.
• We design and support ITSM and ITAM workflows, including asset lifecycle workflows, normalization and reconciliation rules, and asset‑to‑CI relationships.
• We develop to support compliance, optimization, and governance initiatives.
• We manage and support Threat Modelling and Technical Reviews.
• We design and oversee integrations using REST APIs and IntegrationHub.
• We ensure integrations with discovery tools, endpoint management platforms, procurement systems, and financial systems are scalable and maintainable.
• We provide technical oversight for integration design and troubleshooting.
• We drive adoption of Automated Test Framework (ATF) and automated testing practices.
• We support platform upgrades, patching, and performance tuning.
• We ensure code quality, version control, and deployment governance across environments.
• We maintain technical documentation, standards, and reusable development patterns.
• We translate business requirements into scalable technical solutions.
• We partner with teams across ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations.
• We act as the bridge between Development, Architecture, and Platform Leadership.

Technologies

• AI
• API
• CMDB
• DevOps
• Flow
• Support
• ITSM
• JavaScript
• REST
• Security
• ServiceNow
• UX UI Design
• Hardware

More

We are LexisNexis Risk Solutions, providing customers with solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to help evaluate and predict risk and improve operational efficiency. Our IT Asset Management (ITAM) and IT Service Management (ITSM) team designs, delivers, governs, and continuously improves the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. We partner closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and process improvement. This is a full-time role based in Alpharetta, GA, Surrey, or London Wall, with a U.S. national base pay range of $115,400 to $192,300, possible geographic differentials, and eligibility for an annual incentive bonus. We also offer medical insurance, life assurance, modern family benefits, long service awards, celebratory allowances or gifts, a flexible benefits plan, an employee assistance program, flexible working arrangements, and access to learning and development resources.

last updated 36 week of 2026