ServiceNow Developer/Administrator

Jobtailor; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Sabio Group is seeking an experienced ServiceNow Administrator/Developer to design, build and support integrations across enterprise systems. You will manage users, roles, and workflows, implement ITSM processes, and deliver scalable solutions using Flow Designer, IntegrationHub and Script Includes.

Strong communication with stakeholders is essential for success. The role emphasizes governance, testing, documentation, and collaboration with IT teams to maintain platform health and security.

Qualifications

• Strong enterprise ServiceNow administration, configuration and development experience.
• Experience with REST/SOAP APIs, IntegrationHub and Flow Designer.
• Knowledge of ITSM processes (Incidents, Problems, Changes, CMDB).
• Ability to gather requirements and translate them into technical designs.
• Certifications (CSA/CAD) are desirable but not mandatory.

Responsibilities

• Administer and maintain ServiceNow users, roles, access controls, and workflows.
• Design, build, test and deploy ServiceNow solutions using Flow Designer and Script Includes.
• Develop integrations with Salesforce and other systems via REST/SOAP APIs.
• Ensure documentation, release notes and test evidence are produced.
• Support platform governance, backlog prioritisation and roadmap planning.
• Troubleshoot incidents and support upgrades, patches and regression testing.
• Explain options, risks and constraints to stakeholders.

Skills

ServiceNow Administration

JavaScript Development

REST/SOAP API Integration

ITSM Processes Knowledge

Stakeholder Communication

Documentation

Education

ServiceNow CSA

ServiceNow CAD

Tools

Flow Designer

IntegrationHub

MID Server

JSON/XML

OAuth

Salesforce

Azure

Active Directory

Job description

• Administer and maintain ServiceNow users, roles, access controls, forms, tables, notifications, service catalogues and workflows
• Monitor platform health, resolve incidents and defects, and support upgrades, patches and regression testing
• Manage development, test and production releases under agreed change controls
• Maintain concise platform, configuration and support documentation
• Design, build, test and deploy ServiceNow solutions using Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, Script Includes and Scheduled Jobs
• Develop reusable and supportable solutions following ServiceNow standards and minimising customisation
• Produce technical designs, test evidence and release documentation
• Design, build and support integrations between ServiceNow, Salesforce and other enterprise systems using REST/SOAP APIs
• Define data mappings, transformation, authentication, monitoring, error handling and reconciliation
• Troubleshoot integration, synchronisation, performance and security issues with system owners
• Gather and challenge requirements, assess feasibility and translate needs into practical technical solutions
• Explain ServiceNow options, risks and constraints to technical and non-technical stakeholders
• Support platform governance, backlog prioritisation, roadmap planning and knowledge transfer
• Combine platform ownership, development, operational support and stakeholder engagement
• Report to Jason Gopaul

Requirements

• Strong enterprise ServiceNow administration, configuration and development experience
• Strong ServiceNow development experience using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies and Script Includes
• Experience with REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication
• Knowledge of ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB
• Experience across requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication
• ServiceNow CSA, CAD or relevant CIS certification is desirable
• Experience with ATF, Agile delivery and code review practices is desirable
• Exposure to ITOM, Discovery, Service Mapping, CSM, Performance Analytics, Service Portal or UI Builder is desirable
• Integration experience with Salesforce, Azure and Active Directory is desirable
• All applicants must have the right to work in the territory to which the role relates (UK & EU)
• Sabio Group is unable to offer sponsorship on any advertised roles

Core Competencies

Demonstrates strong expertise in ServiceNow administration, configuration, and development, with a focus on building and supporting integrations using REST/SOAP APIs. Proficient in ITSM processes and capable of translating complex requirements into effective technical solutions while engaging with both technical and non-technical stakeholders.

Highest-signal resume keywords

• ServiceNow Administration
• JavaScript Development
• REST/SOAP API Integration
• ITSM Processes Knowledge
• ServiceNow CSA Certification

ATS Optimization Keywords

Hard Skills

• ServiceNow Configuration
• Flow Designer
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• IntegrationHub
• MID Server
• JSON/XML
• OAuth

Soft Skills

• Stakeholder Communication
• Requirements Gathering
• Problem Solving
• Documentation

Certifications & Qualifications

• ServiceNow CSA
• ServiceNow CAD

Industry Keywords

• ITSM
• Incident Management
• Change Management
• Service Catalogue
• CMDB
• Agile Delivery

Tools & Technologies

• ServiceNow
• Salesforce
• Azure
• Active Directory