ServiceNow Principal Solutions Architect

Sopra Steria; United Kingdom; Hybrid; GBP 84,000 - 104,000; Full time

Benefits offered by this job

Bonus

Car allowance (£6,600)

Pension and flexible benefits

Job summary

Sopra Steria is seeking an experienced ServiceNow Senior Solutions Architect to join our ServiceNow Practice and help shape its evolution and growth across the UK.

You will lead architecture and design for enterprise ServiceNow solutions, translate business requirements into scalable designs, and collaborate with ServiceNow experts to drive best practice and platform sustainability. This role offers opportunity for broader career progression and flexible UK-wide deployment.

Qualifications

• Significant experience designing enterprise ServiceNow solutions in complex enterprise or multi-client environments.
• Experience working as a ServiceNow Architect, Technical Architect, Principal Consultant or Lead Consultant with solution design responsibilities.
• Strong understanding of ServiceNow platform architecture and solution design principles.
• Experience across core ServiceNow product areas (ITSM, ITOM, CSM, HRSD) with cross‑module design ability.
• Experience designing enterprise integrations using APIs and IntegrationHub.
• Knowledge of platform capabilities, extensibility and development best practice.
• Ability to establish architectural standards, governance and technical roadmaps.
• Experience translating business requirements into enterprise solution designs.
• ServiceNow CTA certification or progression with leadership in enterprise-scale designs.
• CSA or equivalent practical experience.
• ITIL v4 Foundation or higher.
• Hold or be eligible to obtain UK Security Clearance (SC)

Responsibilities

• Lead the architecture and design of enterprise ServiceNow solutions across the full project lifecycle.
• Translate business requirements into scalable, secure and supportable solution designs.
• Produce high-quality solution architectures aligned to ServiceNow best practice.
• Design solutions that balance business needs, technical quality and long-term platform sustainability.
• Provide architectural guidance to project teams throughout delivery.
• Collaborate with Platform Owners, Technical Consultants and Developers to ensure solutions align with architectural standards.
• Support technical decision-making, design reviews and governance activities.
• Promote engineering best practice across the ServiceNow Practice.
• Design enterprise integration solutions using IntegrationHub, APIs and standard integration patterns.
• Support architecture for integrations with cloud and on-premise applications.
• Ensure solutions are scalable, resilient and secure.
• Contribute to architectural standards, governance frameworks and technical roadmaps.
• Promote reuse, standardisation and maintainable solution design.
• Ensure solutions align with ServiceNow platform strategy and industry best practice.
• Build trusted relationships with technical and business stakeholders.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Support pre-sales activities, technical workshops and solution discussions where required.

Skills

Enterprise ServiceNow design

Solution architecture

Technical leadership

Stakeholder engagement

Pre-sales support

Security and compliance

Education

ITIL v4 Foundation

CSA certification

CTA certification

CIS certification

Tools

IntegrationHub

APIs

MID Servers

Service Mapping

Job description

We are looking for an experienced ServiceNow Senior Solutions Architect to join our ServiceNow Practice who can bring their knowledge into the practice and help shape its evolution and growth.

The role will provide a great opportunity to work on some unique and interesting projects that test the boundaries of the Now platform. To this end you will need to be innovative and enthusiastic and able to collaborate with other ServiceNow experts elsewhere in SopraSteria and with ServiceNow.

In return SopraSteria offers you a great working and learning environment, one in which there are plenty of opportunities to develop your skills and qualifications within the ServiceNow platform and beyond.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities.

Due to the nature of the projects, we are only able to progress with British Nationals eligible for SC clearance.

Solution Architecture

• Lead the architecture and design of enterprise ServiceNow solutions across the full project lifecycle.
• Translate business requirements into scalable, secure and supportable solution designs.
• Produce high-quality solution architectures aligned to ServiceNow best practice.
• Design solutions that balance business needs, technical quality and long-term platform sustainability.

Technical Leadership

• Provide architectural guidance to project teams throughout delivery.
• Collaborate with Platform Owners, Technical Consultants and Developers to ensure solutions align with architectural standards.
• Support technical decision-making, design reviews and governance activities.
• Promote engineering best practice across the ServiceNow Practice.

Enterprise Integration

• Design enterprise integration solutions using IntegrationHub, APIs and standard integration patterns.
• Support architecture for integrations with cloud and on-premise applications.
• Ensure solutions are scalable, resilient and secure.

Platform Governance

• Contribute to architectural standards, governance frameworks and technical roadmaps.
• Promote reuse, standardisation and maintainable solution design.
• Ensure solutions align with ServiceNow platform strategy and industry best practice.

Stakeholder Engagement

• Build trusted relationships with technical and business stakeholders.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Support pre-sales activities, technical workshops and solution discussions where required.

What you’ll bring:

• Significant experience designing enterprise ServiceNow solutions within complex enterprise or multi-client environments.
• Experience working as a ServiceNow Architect, Technical Architect, Principal Consultant or Lead Consultant with solution design responsibilities.
• Strong understanding of ServiceNow platform architecture and solution design principles.
• Strong architectural experience across one or more core ServiceNow product areas (e.g. ITSM, ITOM, CSM or HRSD), with the ability to design solutions across the wider ServiceNow platform.
• Experience designing enterprise integrations using APIs, IntegrationHub and common integration patterns.
• Good understanding of ServiceNow platform capabilities, extensibility and development best practice.
• Experience establishing architectural standards, governance and technical roadmaps.
• Experience translating business requirements into enterprise solution designs.
• ServiceNow CTA certification, or progress towards CTA with demonstrable experience leading enterprise-scale ServiceNow solution architecture.
• ServiceNow Certified System Administrator (CSA) or equivalent practical experience.
• ITIL v4 Foundation or higher.
• Hold, or be eligible to obtain, UK Security Clearance (SC)

It would be great if you had

• Experience working within secure or highly regulated environments.
• Experience with MID Servers, Discovery, CMDB and Service Mapping.
• Experience with secure-by-design principles.
• Experience mentoring technical teams or leading architectural communities.
• ITIL v4 certification.
• Experience supporting pre-sales or technical consultancy activities.
• ServiceNow CTA certification
• ServiceNow Certified Implementation Specialist (CIS).

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.

Employment Type: Full-time/Part-time, Permanent/Fixed Term Contract.

Location: Any UK site, Hybrid working, office based 1 day a week or as required.

Security Clearance Level: SC

Internal Recruiter: Ross

Salary: £84,000 - £104,000 per annum

Benefits: Bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Loved reading about this job and want to know more about us?

Strategic Digital Solutions (SDS)

With a long history of delivering transformation, we’ve developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.

We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.