ServiceNow Platform Integration SME

Deutsche Bank AG, Frankfurt am Main; Greater London; Hybrid; GBP 111,000 - 166,000; Full time

Job summary

Deutsche Bank AG in London is seeking a ServiceNow Platform Integration SME for a 6-month hybrid contract. You will lead EUC security, integration, and platform-readiness activities.

The role requires managing complex integrations, data and CMDB design, and ensuring acceptance criteria and UAT. You will work with cross-functional teams to map legacy capabilities to ServiceNow and drive automation and reporting improvements.

Qualifications

• Strong ServiceNow platform, integration and transformation experience.
• Knowledge of HAM, CSDM, ITAM, CMDB, workflows, data and reporting design.
• Data analytics and reporting capabilities.
• Experience with SAM within ServiceNow.
• Experience managing complex internal, legacy and third-party integrations.
• Strong requirements gathering, process-mapping, traceability, UAT and defect governance.
• Experience representing business and control requirements in large transformation programmes.

Responsibilities

• Act as EUC Security & Compliance owner for ServiceNow transformation, integration and platform readiness.
• Maintain an integration inventory across legacy DB, internal systems, CMDB sources, and third parties.
• Capture and govern business, control, data, and workflow requirements through design, build, test, and implement.
• Map legacy capabilities to the target platform; identify gaps and dependencies.
• Define acceptance criteria, coordinate UAT, govern defects and migration readiness.
• Drive workflow simplification, automation, and reporting improvements.
• Maintain logs, risk, dependencies, and audit-ready evidence for governance.

Skills

ServiceNow

Integration

Transformation

HAM

CSDM

ITAM

CMDB

UAT & Governance

Data analytics

Requirements capture

Job description

Job Title: ServiceNow Platform Integration SME

Location: London

AMS is the world’s leading provider of Talent Acquisition and Management Services. Our Contingent Workforce Solutions (CWS) service, partner with Deutsche Bank to support contingent recruitment processes.

On behalf of Deutsche Bank, we are looking for a ServiceNow Platform Integration SME for a 6 month contract based in London. (Hybrid Working)

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries. Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific.

‘Together we’re sharing new perspectives and transforming what it means to be a bank.’

Key responsibilities:

• Act as the EUC Security & Compliance owner for ServiceNow transformation, integration and platform-readiness activities.
• Maintain an integration inventory covering legacy dbServiceNow, internal systems, asset and CMDB sources, endpoint tools, reporting platforms and third parties.
• Capture and govern business, control, reporting, data and workflow requirements through design, build, test and implementation.
• Map legacy capabilities to the target platform, identify gaps and dependencies, and ensure critical functionality is retained or replaced.
• Define acceptance criteria, coordinate UAT, govern defects and provide EUC readiness recommendations for releases and migration.
• Drive workflow simplification, automation, reporting improvements and a prioritised future-enhancement backlog.
• Maintain decision logs, traceability, risk and dependency records, and audit-ready evidence for platform governance.

Skills and qualifications required:

• Strong ServiceNow platform, integration and transformation experience.
• Knowledge of HAM, CSDM, ITAM, CMDB, workflows, data and reporting design.
• Data analytics & reporting.
• Experience of SAM within ServiceNow.
• Experience managing complex internal, legacy and third-party integrations.
• Strong requirements, process-mapping, traceability, UAT and defect-governance capability.
• Experience representing business and control requirements in large transformation programmes.

Deutsche Bank’s values define the working environment they strive to create – diverse, supportive and welcoming of different views. They embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. They build talented and diverse teams to drive business results and encourage their people to develop to their full potential.

The Bank promotes good working relationships and encourage high standards of conduct and work performance. They welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

This client will only accept workers operating via a PAYE engagement model.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.