ServiceNow Technical Architect

Accenture UK & Ireland; Greater London; Hybrid; GBP 110,000 - 170,000; Full time

Benefits offered by this job

25 days vacation per year

Fitness class access & gym discounts

Private medical insurance

Charitable leave (3 days)

Job summary

Accenture UK & Ireland is seeking a ServiceNow Technical Architect to lead end-to-end architecture across ITOM, IRM, CSM, TSM and related domains. You will guide senior client engagements, set technical direction and ensure delivery aligns with best practices.

The role involves mentoring teams, presales support, and driving innovation with AI-powered capabilities. The position offers flexible, mobility-friendly work arrangements in London with access to Accenture's global network and formal

Qualifications

• ServiceNow certifications in Administration, Development or Implementation Specialist are desirable.
• Experience leading large ServiceNow transformation programmes.
• Ability to translate business outcomes into scalable technical solutions.
• Strong client-facing, presentation and leadership skills.

Responsibilities

• Lead end-to-end architecture, design and governance of ServiceNow solutions (ITOM, IRM, CSM, TSM, AIOps).
• Ensure delivery aligns with scope, objectives and best practices.
• Act as trusted advisor on platform adoption, roadmaps and digital transformation.
• Define target architecture and blueprints for scalable operating models.
• Guide development teams through design, implementation and deployment phases.
• Collaborate with sales and account teams for presales and technical estimations.
• Mentor architects, developers and consultants to foster excellence.
• Drive innovation with AI, automation and Agentic AI capabilities.
• Contribute to thought leadership with patterns and accelerators.

Skills

ServiceNow architecture

ITSM/CSM/IRM/ITOM

Presales support

Leadership & mentoring

Client-facing communication

Tools

System integration

Cloud platforms

Job description

Career Level: 8-6
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Location: London
Career Level: 8-6
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a Team

You’ll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you’ll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

As a ServiceNow Technical Architect

you will:

• Lead the end-to-end architecture, design, and technical governance of ServiceNow solutions across IT Operations Management (ITOM), Integrated Risk Management (IRM), Customer Service Management (CSM), Telecommunications Service Management (TSM), AIOps, Now Assist, and Agentic AI capabilities.
• Ensure solution delivery aligns with agreed scope, business objectives, enterprise architecture standards, and ServiceNow best practices.
• Act as a trusted advisor to clients, providing strategic guidance on ServiceNow platform adoption, roadmap planning, and digital transformation initiatives.
• Define target architecture and solution blueprints that enable scalable, resilient, and service-aware operating models.
• Lead architecture discussions, workshops, and technical design reviews with client stakeholders and executive leadership teams.
• Drive ServiceNow platform innovation by leveraging AI-powered capabilities, automation, predictive analytics, and Agentic AI frameworks.
• Take ownership of complex technical decisions, architecture risks, integration strategies, and platform governance activities.
• Guide the development teams through design, implementation and deployment phases
• Collaborate with sales and account teams to support presales activities, solution demonstrations, proposal responses, and technical estimations.
• Mentor architects, developers, and consultants, fostering technical excellence and continuous knowledge sharing.
• Drive innovation and adoption of emerging ServiceNow capabilities.
• Contribute to organisational thought leadership through whitepapers, architecture patterns, accelerators, reusable assets, and community engagement.

We are looking for experience in the following skills:

• ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Experience leading large-scale ServiceNow transformation programmes.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.
• Strong pre-sales experience with expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM). Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives would be highly advantageous.
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Understanding of and experience selling to enterprise IT architecture.
• Exhibits strong technical expertise in designing and delivering scoped application
• SC clearance is desirable, or the ability to obtain SC clearance is required.

What’s In It For You

• 25 days of vacation per year
• access to app based fitness classes and discounts on range of gyms
• private medical insurance
• three days leave per year for charitable work of your choice

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.