ServiceNow Junior Technical Consultant

Konversational - The ServiceNow Customer Workflow Experts; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Junior Technical Consultant to join their dynamic team. This role offers the opportunity to implement innovative ServiceNow solutions, enhancing customer experiences and driving digital transformation. As part of a rapidly scaling boutique consultancy, you will collaborate with top-tier colleagues, adapt to a fast-paced environment, and take ownership of your work. If you're passionate about technology and eager to learn, this is the perfect opportunity to make a meaningful impact in the digital economy. Join a culture that values collaboration, knowledge sharing, and personal growth, and help shape the future of customer workflows.

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Excellent verbal and written communication skills essential.

Responsibilities

• Build technical expertise on ServiceNow solutions and capabilities.
• Setup, develop, and manage technical assets like APIs and integrations.
• Maintain high customer satisfaction and strengthen relationships.

Skills

Problem-solving skills

Excellent communication skills

Customer advocacy

Technical expertise in ServiceNow

Adaptability

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

APIs

Job description

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Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.

As a ServiceNow Junior Technical Consultant with Konversational, you will be hands-on working in a consulting environment with the responsibility for implementing ServiceNow for a range of customers.

Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.

Why work with us?

We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale.

Excited? You should be…

About you:

• You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
• You are agile enough to adapt to the rapid growth and change of our business.
• You have a high sense of responsibility and autonomy.
• You always look for the bigger picture when trying to resolve problems.
• You maintain high standards and see feedback or failure as motivation to learn and grow.
• You are looking for a blended role involving development and client-facing consulting.
• You love to work in the team to foster knowledge sharing and collaboration.
• You can be based in Dublin or London, with flexibility to travel to customers, with the right to live and work in Ireland or UK (no visa sponsorship).

You’ll be doing things like:

• Building extensive technical product expertise on the suite of ServiceNow solutions and capabilities.
• Develop best practice designs and solutions to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
• Setup, develop, configure, test and manage all technical assets such as APIs, integrations and widgets according to the scope and timelines of the customers project plan and program requirements.
• Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
• Maintain a high level of customer response and satisfaction, increase reference ability and look to strengthen the relationship between the customer and Konversational at all times.

You are the person we are looking for if you have:

• Bachelor’s degree in Computer Science or related technical field (2:1 or higher).
• Experience managing and advocating for customer issues or needs.
• Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
• Excellent verbal and written communication skills for both business and technical presentations.

Life at Konversational

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.

Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

Direct applicants only

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Engineering

Industries

• IT Services and IT Consulting