Tech functional consultant-L1-Service Now

Test Triangle; Reading; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Tech Functional Consultant to deliver innovative technical solutions within the ServiceNow environment. This entry-level role offers the chance to engage with stakeholders, support platform operations, and participate in team planning. You'll be responsible for developing on the ServiceNow platform, ensuring solutions meet business needs, and maintaining high standards through peer checking. Join a dynamic team in the IT Services and Consulting sector, where your contributions will directly impact the quality of service delivery and operational excellence.

Qualifications

• Experience developing on the ServiceNow platform, especially ITSM and ITOM modules.
• Proficiency in programming languages such as Java, JavaScript, or Python.

Responsibilities

• Deliver complex technical solutions within the ServiceNow environment.
• Handle operational activities such as incident resolution and upgrades.

Skills

ServiceNow Development

Java

JavaScript

Python

Stakeholder Engagement

DevOps Practices

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow Catalog Builder

ServiceNow Flow Designer

Job description

Tech Functional Consultant-L1-ServiceNow

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Job Overview

This role involves delivering technical solutions within the ServiceNow environment, supporting platform operations, peer checking, stakeholder engagement, and participating in team planning and review processes.

Key Responsibilities

1. ServiceNow Development: Deliver complex technical solutions, ensuring they meet business needs.
2. Platform Support: Handle operational activities such as incident resolution, upgrades, and maintenance.
3. Peer Checking: Review colleagues' deliverables to ensure quality and adherence to best practices.
4. Stakeholder Engagement: Communicate with stakeholders to understand requirements and define solutions.
5. Team Participation: Engage in DevOps ceremonies like sprint planning and reviews.

Essential Experience

1. Experience in developing on the ServiceNow platform, especially ITSM and ITOM modules.
2. Knowledge of integrating external platforms/data into ServiceNow.
3. Proficiency in programming languages such as Java, JavaScript, or Python.
4. Experience with ServiceNow modules like HR, SecOps, CMDB, or Virtual Agent.
5. Use of ServiceNow Catalog Builder and Flow Designer.
6. Experience working in a DevOps environment.
7. Strong communication skills for engaging technical and non-technical stakeholders.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and IT Consulting