ServiceNow ITSM Lead

Infotel UK Consulting; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Pension Scheme

25 days holiday plus bank holidays

Training and Career progression

Company Social Days

Job summary

Infotel UK is seeking an experienced ServiceNow Developer to join our team in Prestwick, Scotland. You will work with clients to analyse, design, and implement ITSM solutions, ensuring alignment with business objectives and improving IT service delivery.

Responsibilities include ITSM design, platform architecture, ITIL-based processes, governance, and guiding through service transitions. You will lead development and integration efforts and train client teams.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a ServiceNow Developer or similar role, preferably in consultancy environments.
• Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred).
• Client-facing experience with strong stakeholder management skills.
• Relevant ITSM certifications are highly desirable.

Responsibilities

• Develop and implement ServiceNow strategies, including future-state ITSM process design and platform architecture.
• Leading the team in development of the systems implementation and integration.
• Facilitate ITIL process design and adoption (incident, problem, change, and asset management).
• Provide guidance on ITSM governance, metrics, and continuous improvement initiatives.
• Support service transition and transformation projects to enhance service capabilities.
• Conduct training and workshops for client teams to build ITSM capabilities.
• Collaborate with stakeholders at all levels to ensure successful delivery of ITSM solutions.
• Stay current with industry trends and ITSM advancements to provide innovative solutions.

Skills

Analytical skills

Problem-solving

Communication skills

Client-facing experience

Stakeholder management

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Infotel UK is seeking an experienced ServiceNow Developer to join our team in Prestwick, Scotland. You will work with clients to analyse, design, and implement ITSM solutions, ensuring alignment with business objectives and improving IT service delivery.

Responsibilities include ITSM design, platform architecture, ITIL-based processes, governance, and guiding through service transitions. You will lead development and integration efforts and train client teams.