ServiceNow Developer

Infotel UK Consulting; Prestwick; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Pension Scheme

25 days holiday plus bank holidays

Training and Career progression

Company Social Days

Job summary

Infotel UK Consulting is seeking an experienced ServiceNow Developer to join our team in Prestwick, onsite for the first three months. You will analyze, design and implement ITSM solutions that align with client objectives and improve IT service delivery.

You will lead development, design platform architecture, facilitate ITIL processes, and mentor teams. The role requires strong stakeholder engagement and a proactive approach to delivering innovative ServiceNow solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• Proven experience as a ServiceNow Developer, preferably in consultancy.
• Strong knowledge of ITIL frameworks (ITIL v3/ITIL 4).
• Excellent analytical and communication skills.
• Client-facing experience with stakeholder management.

Responsibilities

• Design and implement ServiceNow ITSM solutions aligned with business goals.
• Lead development of systems implementation and integrations.
• Design ITIL processes: incident, problem, change, asset management.
• Provide governance metrics and continuous improvement guidance.
• Support service transitions and transformations.
• Deliver training and workshops for client teams.
• Collaborate with stakeholders across levels to ensure delivery.
• Stay updated on ITSM trends to provide innovative solutions.

Skills

Analytical thinking

Communication skills

Stakeholder management

Client-facing experience

Education

Bachelor's degree in Computer Science/Information Technology

Tools

ServiceNow

Job description

Onsite - Prestwick for the first three months

Infotel UK is seeking an experienced ServiceNow Developer to join our team. The successful candidate will work closely with clients to analyse, design, and implement ITSM frameworks, setting up ServiceNow instances from inception ensuring alignment with business objectives and improving overall IT service delivery.

Key Responsibilities

• Develop and implement ServiceNow strategies, including, future-state ITSM process design, ServiceNow platform architecture design, security and role model design, integration assessment, mobile strategy
• Leading the team in development of the systems implementation and integration.
• Facilitate ITIL process design and adoption, including incident, problem, change, and asset management
• Provide guidance on ITSM governance, metrics, and continuous improvement initiatives
• Support service transition and transformation projects to enhance service capabilities
• Conduct training and workshops for client teams to build ITSM capabilities
• Collaborate with stakeholders at all levels to ensure successful delivery of ITSM solutions
• Stay current with industry trends and ITSM advancements to provide innovative solutions

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven experience as an ServiceNow Developer or similar role, preferably in consultancy environments
• Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred)
• Excellent analytical, problem-solving, and communication skills
• Ability to manage multiple projects and priorities effectively
• Experience in change management and service transition initiatives
• Client-facing experience with strong stakeholder management skills
• Relevant ITSM certifications are highly desirable

Benefits

What we offer

• A company culture based on respect, transparency, and equality.
• Flexible working
• Pension Scheme
• 25 days holiday plus bank holidays
• Training and Career progression
• Company Social Days

Sharing our culture

Infotel is an equal opportunity employer, and we pride ourselves on our diversity. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

We have an incredible team ethic; we work together to consistently deliver for our clients. We host after work gatherings and other in-house events to ensure our team members develop strong relationships and enjoy their work environment.