Senior ServiceNow Developer - ITSM & Integrations

Infotel-Uk; Glasgow; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Pension Scheme

25 days holiday plus bank holidays

Training and Career progression

Company Social Days

Job summary

Infotel UK is seeking an experienced ServiceNow Developer to design, implement and optimize ITSM frameworks for client projects. You will work onsite with Prestwick-based teams for the initial three months, collaborating with stakeholders to align ITSM solutions with business goals.

The role requires strong ServiceNow technical skills, ITIL knowledge, and proven client-facing experience within a consultancy environment.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Proven experience as a ServiceNow Developer or similar role, preferably in consultancy environments.
• Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred).
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple projects and priorities effectively.
• Experience in change management and service transition initiatives.
• Client-facing experience with strong stakeholder management skills.
• Relevant ITSM certifications are highly desirable.

Responsibilities

• Develop and implement ServiceNow strategies, including future-state ITSM process design, platform architecture, security and role model design, integration assessment, mobile strategy.
• Lead the team in development of the systems implementation and integration.
• Facilitate ITIL process design and adoption, including incident, problem, change, and asset management.
• Provide guidance on ITSM governance, metrics, and continuous improvement initiatives.
• Support service transition and transformation projects to enhance service capabilities.
• Conduct training and workshops for client teams to build ITSM capabilities.
• Collaborate with stakeholders at all levels to ensure successful delivery of ITSM solutions.
• Stay current with industry trends and ITSM advancements to provide innovative solutions.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder management

Client-facing

Time management

Education

Bachelor's degree in Computer Science/IT

ITIL knowledge (desirable)

Tools

ServiceNow

Job description

Infotel UK is seeking an experienced ServiceNow Developer to design, implement and optimize ITSM frameworks for client projects. You will work onsite with Prestwick-based teams for the initial three months, collaborating with stakeholders to align ITSM solutions with business goals.

The role requires strong ServiceNow technical skills, ITIL knowledge, and proven client-facing experience within a consultancy environment.