ServiceNow ITSM Developer — Secret Clearance

Red River; Dover; Hybrid; GBP 73,000 - 121,000; Full time

Job summary

Red River is seeking a highly experienced ServiceNow ITSM Developer to design, develop, and operate the ITSM platform, aligning with ITIL processes, and delivering scalable, user-friendly solutions.

You will work hybrid with leadership, technical teams, and business partners to evolve the platform across incident, change, knowledge, and service catalog while improving adoption and operational efficiency.

Qualifications

• 7+ years of ServiceNow experience focused on ITSM Modules.
• ACTIVE Secret Clearance.
• Experience with ServiceNow Service Operations Workspace (SOW).
• Strong development experience with ITSM modules and scripting.
• Experience supporting production environments.
• Strong understanding of ServiceNow architecture and ITIL.

Responsibilities

• Design and maintain scalable, secure, and maintainable ServiceNow solutions with a focus on ITSM modules.
• Develop using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Configure core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Optimize Service Catalog items and workflows for usability and adoption.
• Collaborate with stakeholders to simplify workflows and improve user experience.
• Support incident triage, root cause analysis, and platform stability.
• Maintain development standards and governance alignment.
• Support integrations (e.g., SAP).
• Participate in testing, deployment, and support.
• Troubleshoot platform issues and provide resolutions.

Skills

Collaboration

Creativity

Empathy

Integrity

Judgment

Purpose

Resilience

Selflessness

Tools

ServiceNow

Flow Designer

UI Policies

Business Rules

Script Includes

Job description

Red River is seeking a highly experienced ServiceNow ITSM Developer to design, develop, and operate the ITSM platform, aligning with ITIL processes, and delivering scalable, user-friendly solutions.

You will work hybrid with leadership, technical teams, and business partners to evolve the platform across incident, change, knowledge, and service catalog while improving adoption and operational efficiency.