ServiceNow Developer — Hybrid, ITSM/ITOM Expert

National Grid Plc; Warwick; Hybrid; GBP 57,000 - 68,000; Full time

Benefits offered by this job

26 days’ annual leave

Pension scheme with 12% max match

Performance bonus

Flexible benefits

Digital GP service

Work+Family Space

Job summary

National Grid plc is seeking a ServiceNow Developer in Warwick to design and develop enterprise-grade ServiceNow solutions. You will collaborate with external partners and internal stakeholders to deliver scalable outcomes in a global enterprise environment.

This permanent role operates on a hybrid basis with responsibilities including platform upgrades, integrations, and building reusable workflows. A background in ITSM/ITOM/HRSD and strong JavaScript skills are essential, along with a

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Hands-on development & configuration on the ServiceNow Platform.
• Experience with ITSM, ITOM, or HRSD modules in ServiceNow.
• Preferred experience within ServiceNow ITSM, ITOM, Virtual Agent, Employee Center.
• Proven ability to translate business requirements into features in an agile environment.
• Working knowledge of Agile/Scrum development processes.
• Programming skills with JavaScript, Core Java & Web Services, or Jelly scripting.

Responsibilities

• Follow ServiceNow best practices – architecture, integration standards, release management, upgrades and performance tuning.
• Monitor health, usage and overall compliance of the application.
• Collaborate on platform upgrades with ServiceNow Support.
• Work on major version upgrades and patches.
• Utilize ServiceNow plugins for integrations and app development.
• Drive creation of reusable workflows and other deliverables to improve business performance.
• Validate new change requests & demands on the platform.

Skills

ServiceNow

JavaScript

Agile/Scrum

Web Services

Education

Bachelor's Degree in Computer Science or equivalent

Tools

ServiceNow Platform

Job description

National Grid plc is seeking a ServiceNow Developer in Warwick to design and develop enterprise-grade ServiceNow solutions. You will collaborate with external partners and internal stakeholders to deliver scalable outcomes in a global enterprise environment.

This permanent role operates on a hybrid basis with responsibilities including platform upgrades, integrations, and building reusable workflows. A background in ITSM/ITOM/HRSD and strong JavaScript skills are essential, along with a