ServiceNow Developer

National Grid Plc; Warwick; Hybrid; GBP 57,000 - 68,000; Full time

Benefits offered by this job

Annual leave 26 days

8 bank holidays

Pension with company match up to 12%

Performance bonus

Cycle scheme

Tech schemes

Digital GP service

Access to Work

Wellbeing app

Family Space

Job summary

National Grid is seeking a ServiceNow Developer to design and develop enterprise-grade solutions in a global enterprise environment. The role is based in Warwick with a hybrid working model, balancing collaboration with independent work across ITSM, ITOM and HRSD platforms.

You will implement best practices, upgrade strategies, and integrations while collaborating with partners and stakeholders to deliver scalable solutions.

Qualifications

• Bachelor's Degree in Computer Science or equivalent.
• Hands-on development & configuration experience on the ServiceNow Platform.
• Experience with end-to-end implementation of ITSM, ITOM, or HRSD module of ServiceNow.
• Preferred Experience within ServiceNow ITSM, ITOM, Virtual Agent, Employee Center.
• Excellent knowledge and experience developing in JavaScript.
• Proven experience in understanding & capturing business requirements in agile environments.
• Working knowledge of Agile / Scrum development process.
• Programming skills with Java Script, Core Java & Web Services, or Jelly Scripting.

Responsibilities

• Design and develop enterprise-grade ServiceNow solutions.
• Collaborate with external partners and internal stakeholders to deliver scalable solutions.
• Follow ServiceNow development best practices and release management.
• Monitor health, usage and compliance of the application.
• Work on platform upgrades and patch installations.
• Create reusable workflows and integrations for business needs.
• Validate change requests and demands on the platform.

Skills

ServiceNow

JavaScript

ITSM

ITOM

HRSD

Agile / Scrum

Core Java

Web Services

Jelly Scripting

Education

Bachelor's Degree in Computer Science

Tools

ServiceNow Platform

Job description

About us

At National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a ServiceNow Developer and be a part of something bigger-where your unique skills and passions can make a real difference. Together, we are superpowered.

National Grid is hiring a ServiceNow Developer on a permanent basis. This position is based in Warwick.

This role operates under a hybrid working model. Hybrid work expectations are subject to business needs and company policy.

What you'll do

As a ServiceNow Developer, you'll play a key role in designing and developing enterprise-grade solutions. You'll collaborate with external development partners and internal stakeholders to deliver high-quality, scalable solutions for a global enterprise environment.

Key responsibilities include the following:

• Follow ServiceNow software development best practices & standards - Architecture principles, Integration standards, Release management, Platform upgrade strategy, performance tuning, etc.
• Monitor health, usage, and overall compliance of the application
• Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades
• Work on major version upgrades and installing patches
• Utilize plug‑ins for integrations and app development from ServiceNow application store and communities
• Drive the creation of relevant and meaningful re‑usable workflows, and other deliverables that enables the overall business thus driving better performance
• Validate all new change requests & demands on the platform

About you

Education & Work Experience

• Bachelor's Degree in Computer Science or equivalent
• Hands‑on development & configuration experience on the ServiceNow Platform
• Experience with end to end implementation of ITSM, ITOM, or HRSD module of ServiceNow
• Preferred Experience within ServiceNow ITSM, ITOM, Virtual Agent, Employee Center
• Excellent knowledge and experience developing in JavaScript
• Proven experience in understanding & capturing business requirements as features in an agile manner
• Working knowledge of Agile / Scrum development process
• Programming skills with Java Script, Core Java & Web Services, or Jelly Scripting

Certifications

• Certified ServiceNow Administrator
• Certified ServiceNow Implementation Specialist (ITSM, ITOM, HRSD) (preferred)
• Service Now Developer Certified (preferred)

What you'll get

• Competitive Salary: circa £57,000 - £68,000 per annum (based on capability and experience)

Additional benefits

• 26 days’ annual leave, plus 8 statutory bank holidays, with the option to buy additional holiday days and swap up to 3 bank holidays to better suit your personal needs.
• A competitive contributory pension scheme where we will double match your contribution, up to a maximum company contribution of 12%.
• You will receive a bonus based on personal and company performance.
• Flexible benefits including a cycle scheme, share incentive plan, and technology schemes.
• Access to benefits such as a digital GP service for 24/7 GP video consultations and NHS repeat prescriptions, plus a wellbeing app to support your health and fitness.
• Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare.

More Information

The closing date for this vacancy is 13th November. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates - we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.