Servicenow Developer

Qualient Technology Solutions UK Limited; Ouzlewell Green; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Qualient Technology Solutions UK Limited is seeking an experienced Senior ServiceNow Developer to lead design, development and implementation of scalable ServiceNow solutions. The role includes configuring modules, workflows, and APIs, while driving continuous improvement and automation across cross-functional teams.

Ideal candidates will have 6+ years of experience, deep ITSM/ITOM knowledge, REST/SOAP integrations, and ServiceNow CSA/CIS-DF certifications.

Qualifications

• Senior ServiceNow Developer with at least 6 years of experience.
• Strong scripting (JavaScript, Glide) in ServiceNow.
• Deep knowledge of ITSM, ITOM, CSM, PA, CSDM and CMDB.
• Experience with REST/SOAP integrations and Integration Hub.
• CSA and CIS-DF certifications preferred.

Responsibilities

• Lead design, development and implementation of scalable ServiceNow solutions.
• Configure modules, workflows, business rules, and UI components.
• Develop integrations and automation with external systems.
• Provide technical leadership and collaborate across teams.
• Drive continuous improvement and innovation in service operations.
• Support bid opportunities and new business development.

Skills

ServiceNow Development

JavaScript

Glide Scripting

ITSM

ITOM

CSDM

CMDB

REST/API Integrations

Automation & DevOps

Communication

Architectural Design

ServiceNow CSA

Education

CSA (ServiceNow Certified System Administrator)

CIS-DF (Certified Implementation Specialist - Data Foundation)

Tools

GitHub

Jira

Confluence

Job description

Job Description:
The role will have a dual focus: contributing to the successful delivery of ServiceNow team's customer prioritized backlog, while leading hands‑on innovation initiatives to drive continuous improvement, and support the development and bid opportunities of new business prospects.

Key Responsibilities

Platform Development & Configuration:

• Design & Development: Design, develop and implement scalable, high-quality ServiceNow solutions aligned to customer requirements and platform best practice.
• Platform Configuration: Configure ServiceNow modules, workflows, business rules, scripts, Flow Designer, UI components and other platform capabilities, adopting a configuration‑first approach.
• Integrations & Automation: Develop and maintain customer integrations, APIs and automation solutions to improve service efficiency and connect ServiceNow with external platforms.
• Technical Quality & Governance: Ensure development meets technical standards for security, performance, maintainability and upgradeability, including code reviews, testing and technical documentation.
• Innovation & Continuous Improvement: Identify opportunities to leverage new ServiceNow capabilities and emerging technologies to enhance platform functionality, address technical debt and deliver innovative solutions for customers.

Technical Leadership & Collaboration:

• Serve as a technical lead, providing guidance and best practices across service operations platforms.
• Collaborate with internal and external stakeholders to gather and analyse requirements, translating and documenting these into effective solutions.
• Support internal Mastek growth and innovation workstreams as well as leading them.
• Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised.

Innovation & Continuous Improvement:

• Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting.
• Drive innovation by integrating and optimising monitoring solutions within service management workflows.
• Develop proof‑of‑concept (POC) solutions for new features and capabilities across observability and ITSM platforms.
• Lead cross‑team initiatives to drive innovation, with the potential for reuse across multiple customer environments.

Service Operations Reporting & Insights:

• Design and implement reporting solutions to provide Real Time insights into service performance, incident trends, and operational health.
• Utilise data analytics and explore machine learning models to predict potential service degradations and optimise resource allocation.
• Enhance reporting capabilities to support compliance, audit, and continuous service improvement initiatives.

Must Have Skills

• Able to commute to the central Leeds office two days per week.
• Able to design and read ServiceNow architectural design documentation and present these back.
• Minimum of 6 years of experience as a Senior ServiceNow Developer.
• Extensive experience & understanding of ServiceNow development, including Scripting (JavaScript, Glide).
• Strong understanding of ServiceNow modules & processes underpinning; ITSM, ITOM, CSM, PA, CSDM & CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
• Strong problem‑solving skills with a focus on continuous improvement and automation.
• Strong understanding of ServiceNow out of the box architecture.
• Good understanding of other platforms such as; GitHub, Jira, Confluence
• Proven experience in developing & implementing innovative solutions on the ServiceNow platform, driving thought leadership.
• Effective communication & interpersonal skills, with the ability to work collaboratively in a fast‑paced environment, potentially across multiple customer environments.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist - Data Foundation (CIS‑DF).