ServiceNow Developer

Cognizant; London Colney; On-site; GBP 65,000 - 95,000; Full time

Job summary

Cognizant in the UK is seeking a ServiceNow Developer to join an agile team across London, Leeds and Exeter. You will analyse requirements and implement architectural changes on ServiceNow, working with QA to ensure quality while seeking automation opportunities.

The role emphasizes ITSM/CSM, integration work, and delivering best practices. Travel for quarterly planning and workshops across Leeds, London and Exeter is expected.

Qualifications

• Extensive experience with the ServiceNow platform and capabilities.
• Strong understanding of ITSM and CSM within enterprise environments.
• Experience in the UK public sector and/or regulatory contexts.
• Proven ServiceNow configuration and customisation delivery.
• Solid Agile knowledge and clear communication with stakeholders.

Responsibilities

• Understand business requirements and provide technical ServiceNow solutions.
• Create a POC for requirements and validate technical approaches before deployment.
• Develop solutions that streamline business processes.
• Lead architectural changes, integrations, and new module implementations.
• Set up reporting and dashboards to monitor initiatives.

Skills

ServiceNow

ITSM/CSM

Agile

Communication

Stakeholder management

Job description

Role: ServiceNow Developer

Full-time employment

Location: London/Leeds/Exeter

Job Summary

Within an Agile methodology framework, the developer is responsible for working alongside and supporting to optimise and streamline business processes. They should analyse technical development requirements and implement architectural changes and solutions (based on ServiceNow technologies) working closely with the QA resources to ensure quality. This is in addition to finding opportunities to automate, innovate as well as to future proof initiatives with minimal disruption.

Key Responsibilities

• Understand business requirements and provide relevant technical solutions based on ServiceNow capabilities.
• Create POC for business requirements and validate technical solutions before deployment.
• Create solutions which streamline business processes.
• Understand complex regulatory frameworks and the client's organisational dynamics Translate or extend the service proposition across digital and non-digital channels.
• Implement best practices in coding and design as per ServiceNow standards and community guidelines.
• Tackle architectural changes, integrations, and new module implementation.
• Reporting and dashboards set up.

Essential Skills

• Proven extensive experience of ServiceNow as a platform.
• Proven excellent understanding of ServiceNow capabilities.
• Experience of development within UK public sector and/or regulatory environment.
• Understanding of IT Service Management (ITSM) and Customer Service Management (CSM).
• Experience with ServiceNow configuration and customisation.
• Delivered ServiceNowAssist capabilities within ITSM and CSM.
• Strong understanding of Agile principles, values, and practices.
• Excellent communication skills, with the ability to build strong relationships with team members and relevant stakeholders.

Nice To Have Skills

• Agile knowledge.

Qualifications

• Relevant ServiceNow Certifications (e.g. Certified…… ) / CSM, ITSM, etc

Travel Requirements

• Required to be in Leeds, London & Exeter UK as required for quarterly PI planning and occasional in person workshops, will include some overnight stays.