ServiceNow Solution Architect

Cognizant; London Colney; On-site; GBP 90,000 - 120,000; Full time

Job summary

Cognizant is seeking a ServiceNow Solution Architect to lead design, development, and implementation of scalable ServiceNow solutions that align with IT service management best practices. The architect will collaborate with stakeholders to define technical architecture and ensure seamless integration with existing systems.

The role requires guiding a team of developers and consultants, establishing data models, and setting integration patterns while staying current with ServiceNow capabilities

Qualifications

• Experience designing and delivering ServiceNow solutions across modules and integrations.
• Strong understanding of ITSM best practices and enterprise architecture.
• Proven ability to lead cross-functional teams and manage stakeholders.

Responsibilities

• Collaborate with stakeholders to understand business requirements and define technical strategies for the ServiceNow platform.
• Lead a team of developers and consultants in design, implementation, and customization of ServiceNow solutions.
• Provide technical leadership in planning architecture, data models, and integration patterns.
• Ensure governance, security, and regulatory compliance in system design and configurations.
• Conduct technical reviews, troubleshoot issues, and drive robust and scalable solutions.
• Stay updated on ServiceNow capabilities to recommend improvements and innovations.

Skills

ServiceNow platform architecture

JavaScript/Glide scripting

System integration via APIs

Stakeholder management

Technical leadership

Education

ServiceNow CTA qualification

Tools

ServiceNow

APIs for integration

Job description

Role: ServiceNow Solution Architect

Full time

Location: London/Leeds/Exeter

Job Summary

The ServiceNow Solution Architect will lead the design, development, and implementation of ServiceNow solutions that align with business requirements and IT service management best practices. This role involves collaborating with stakeholders to define technical architecture, creating scalable solutions, and ensuring seamless integration with existing systems. The architect will serve as the technical authority, providing thought leadership and guidance on leveraging the ServiceNow platform to optimise processes, improve efficiency, and drive innovation.

Key Responsibilities

• Collaborate with stakeholders to understand their business requirements, advise on potential solutions, refine the roadmap, and create technical strategies following best practices for the ServiceNow platform.


• Lead a team of developers and consultants in the design and implementation of ServiceNow solutions, workflows, integrations, and customizations ensuring alignment with business & technical requirements and quality standards.


• Provide technical guidance and leadership to project teams and developers in planning the overall architecture of the ServiceNow implementation i.e. designing the system architecture, defining data models, and establishing integration patterns with other systems and platforms.


• Ensure that the system design and configurations meet the governance and compliance requirements, such as data security, access controls, and regulatory compliance.


• Conduct technical reviews, troubleshoot issues, and ensure solutions are robust, secure, and scalable.


• Stay updated on ServiceNow platform capabilities and emerging technologies to recommend improvements and innovations.

Essential Skills

• Expertise in ServiceNow platform architecture, including module configuration, development, and integration.


• Proficiency in creating workflows, scripting (JavaScript, Glide), and leveraging APIs for integration.


• Excellent communication and stakeholder management skills.


• Solid understanding of ServiceNow as a platform and the product capabilities.

Nice To Have Skills

• Familiarity with Agile methodologies and experience in participating in PI planning.


• Knowledge of AI/ML and automation capabilities within ServiceNow.


• Certification in ServiceNow (e.g., Certified Implementation Specialist, Certified Application Developer).


• Understanding of AI capabilities and how these can be implemented within a public sector governance framework

Qualifications

• ServiceNow CTA qualification

Travel Requirements

• Required to be in Leeds, London & Exeter UK as required for quarterly PI planning and occasional in person workshops, will include some overnight stays.