ServiceNow Developer

Ignite Digital; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global professional services firm is seeking a skilled ServiceNow Developer to design and implement innovative solutions for IT service management. You will collaborate with stakeholders, manage project requirements, and ensure user satisfaction while staying informed about industry best practices. This role offers flexible hybrid working in Bristol, along with a generous benefits package, including annual leave and medical insurance. Join a diverse team dedicated to professional growth and innovation.

Benefits

Flexible hybrid working (2/3 days in office)

Annual discretionary bonus

Generous annual leave allowance

Income protection and life assurance

Private medical and dental insurance

Cycle to work scheme

Discounted gym memberships

Qualifications

• Strong understanding of ITIL (v3 foundation level minimum).
• Knowledge of project lifecycle methodologies such as Prince 2 and Agile.
• Excellent relationship-building skills across all organizational levels.

Responsibilities

• Collaborate with internal stakeholders to understand and address ServiceNow requirements.
• Design and implement ServiceNow applications and modules, ensuring optimal functionality and user satisfaction.
• Test and troubleshoot technical solutions for ServiceNow implementations.

Skills

ServiceNow

ITIL

Agile methodologies

Prince 2

Analytical skills

Job description

Join the dynamic team of a leading and global professional services firm as a ServiceNow Developer, where you'll play a crucial role in designing, developing, and implementing ServiceNow solutions to meet Project and IT service management needs. If you're passionate about creating efficient, innovative solutions and improving user experiences, this role is for you!

Key Responsibilities:

• Collaborate with internal stakeholders to understand and address ServiceNow requirements.
• Design and implement ServiceNow applications and modules, ensuring optimal functionality and user satisfaction.
• Test and troubleshoot technical solutions for ServiceNow implementations.
• Integrate ServiceNow with technologies such as LDAP, SSO, Integration Hub, web services, and email.
• Implement and manage ServiceNow CMDB, Discovery, and Service Mappings.
• Support prototype engagements, design demos, and POC for new ServiceNow features.
• Stay current with ServiceNow best practices and industry trends to enhance platform capabilities.
• Maintain comprehensive documentation and provide user training for efficient system use.
• Resolve technical issues to ensure smooth ServiceNow operations.
• Manage 2nd and 3rd line support for incidents, troubleshooting, and issue resolution.
• Work with cross-functional teams to translate sprint stories into actionable tasks and deliver high-quality solutions.
• Customize and configure ServiceNow modules to align with best practices and organizational processes.
• Identify opportunities for process improvement and automation to enhance performance and user experience.

Key Relationships:

• Project Managers and IT Governance team for requirement alignment and quality assurance.
• IT Change Management to communicate the impact of ServiceNow changes.
• Supplier Manager for efficient communication and relationship management with ServiceNow.
• Technical and Solution Architects for effective technical design delivery.
• Application team peers to discuss changes and their impact on non-ServiceNow workloads.
• IT Service Desk, SDM, and Business Change Management for effective communication with IT and firm-wide users.
• Regular communication with suppliers for updates on new developments and critical vulnerabilities.

Candidate Profile:

• Strong understanding of ITIL (v3 foundation level minimum).
• Knowledge of project lifecycle methodologies such as Prince 2 and Agile.
• Excellent relationship-building skills across all organizational levels.
• Strong technical aptitude with the ability to adapt to new technologies quickly.
• Analytical and problem-solving skills with attention to detail and a results‑driven mindset.
• Proactive in staying updated with industry trends.
• Strong time management and organizational skills.
• Motivates and mentors junior developers.
• Effective communicator with excellent written and verbal skills.
• Experience in process mapping, flow diagram development, and related documentation.
• Confident in negotiating with technical experts and third‑party suppliers.
• Understanding of configuration management and licensing models.

Why Join Us?

• Be part of a forward‑thinking team dedicated to innovation.
• Engage in challenging projects that enhance your skills and career growth.
• Work in a supportive environment that values collaboration and professional development.

The Benefits:

• Flexible hybrid working (2/3 days in Bristol office).
• Annual discretionary bonus.
• Generous annual leave allowance.
• Income protection, life assurance, critical illness cover.
• Private medical and dental insurance.
• Cycle to work scheme, discounted gym memberships.

Join a leading employer recognized for diversity and inclusion. We are committed to equal opportunities for all qualified individuals eligible to work in the UK.

Apply now to be a part of our team and make a significant impact with your ServiceNow expertise!

Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.