ServiceNow Customer Success Manager, AI & SnowCoder

Kumoco Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Kumoco Ltd is seeking a talented ServiceNow Customer Success Manager to support clients throughout their ServiceNow journey. You will cultivate relationships with technical and business stakeholders, ensuring clients achieve continuous value from our AI product, SnowCoder, and our consulting services.

The ideal candidate will have a background in customer success within enterprise software, preferably with ServiceNow experience. Excellent communication and relationship-building skills are essential.

Qualifications

• Background in customer success, account management or consulting within enterprise software.
• ServiceNow experience strongly preferred.
• Ability to translate technical value into business terms.

Responsibilities

• Build deep relationships with technical and business stakeholders.
• Own onboarding and ensure clients realise value from products.
• Identify opportunities for expansion of ServiceNow and AI.

Skills

Customer success

Account management

Communication skills

Relationship building

Understanding of AI

Job description

Kumoco Ltd is seeking a talented ServiceNow Customer Success Manager to support clients throughout their ServiceNow journey. You will cultivate relationships with technical and business stakeholders, ensuring clients achieve continuous value from our AI product, SnowCoder, and our consulting services.

The ideal candidate will have a background in customer success within enterprise software, preferably with ServiceNow experience. Excellent communication and relationship-building skills are essential.