ServiceNow Business Analyst

Kumoco Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Kumoco Ltd. is looking for a ServiceNow Business Analyst to engage in large-scale ServiceNow transformation programmes for global enterprises. This pivotal role involves managing business requirements and guiding processes to leverage AI solutions effectively.

The ideal candidate will have experience in enterprise software programmes, specifically ServiceNow, with strong skills in stakeholder management and process mapping. Kumoco fosters a diverse and inclusive community, welcoming applications from all backgrounds.

Qualifications

• Experience in enterprise software programmes, particularly with ServiceNow.
• Proficient in defining business requirements and managing stakeholders.
• Ability to work on complex, customer-facing programmes.

Responsibilities

• Manage and define business requirements for ServiceNow and AI initiatives.
• Guide processes for digital and AI-led change on the ServiceNow AI Platform.
• Write clear, well-formed user stories for project delivery.
• Collaborate with stakeholders, developers, and project managers.
• Assist clients in adopting AI solutions like Now Assist and SnowCoder.

Skills

Business analysis experience

Stakeholder management

Process mapping

Interest in AI

Job description

About the role

As a ServiceNow Business Analyst at Kumoco, you will work on large-scale ServiceNow transformation programmes for global enterprises. This is a key, customer-centric role: conceptualising technology and process change that delivers real outcomes, accelerated by SnowCoder, our AI for ServiceNow.

Key responsibilities

• Manage and define business requirements for ServiceNow and AI initiatives.
• Guide and define the processes behind digital and AI-led change on the ServiceNow AI Platform.
• Write clear, well-formed user stories that survive contact with delivery - enabling shift-left, full-scope go-lives.
• Partner with stakeholders, developers and project managers to deliver a great experience for clients and their users.
• Help clients adopt Now Assist, AI agents and SnowCoder where they add the most value.

What we're looking for

• Business analysis experience on enterprise software programmes - ServiceNow experience strongly preferred.
• Excellent requirements, process mapping and stakeholder management skills.
• Comfort working on complex, fast-moving, customer-facing programmes.
• Interest in AI and how it reshapes enterprise delivery.

Kumoco is committed to a values-driven, culturally diverse community and welcomes applications from all backgrounds.