ServiceNow Business Analyst - Process Automation & Delivery

Infotel UK Consulting; Prestwick; On-site; GBP 65,000 - 101,000; Full time

Job summary

Infotel UK Consulting is seeking an experienced Business Analyst with ServiceNow experience for an initial three-month contract based in Prestwick, Scotland. You will work with business stakeholders, technical teams and project delivery colleagues to understand needs, document requirements and support ServiceNow-related initiatives.

This role involves analysing current processes and translating requirements into actionable specifications for technical implementation.

Qualifications

• Experience with ServiceNow modules such as ITSM, ITOM, CSM or Service Catalog.
• Familiarity with ServiceNow workflows, forms, business rules, catalog items and platform capabilities.
• Experience working in Agile or hybrid project delivery environments.
• Familiarity with Jira, Confluence, Visio or equivalent process-mapping and requirements-management applications.
• Experience supporting system implementations, upgrades, integrations or business process transformation initiatives.
• Relevant Business Analysis qualifications, such as BCS Business Analysis, or equivalent practical experience.

Responsibilities

• Gather, analyse and document business requirements for ServiceNow-related projects
• Work with stakeholders and technical teams to define solutions aligned with business needs
• Analyse existing business processes and identify opportunities for improvement and automation
• Prepare user stories, acceptance criteria, process maps and functional documentation
• Support ServiceNow implementation, enhancements and workflow optimisation
• Assist with User Acceptance Testing (UAT), defect tracking and solution validation
• Collaborate with project teams to ensure timely delivery of agreed requirements
• Identify risks, dependencies and gaps, communicating these effectively to stakeholders

Skills

ServiceNow

Business Analysis

Agile

Stakeholder Management

Requirements Gathering

Education

BCS Business Analysis

Tools

Jira

Confluence

Visio

Job description

Infotel UK Consulting is seeking an experienced Business Analyst with ServiceNow experience for an initial three-month contract based in Prestwick, Scotland. You will work with business stakeholders, technical teams and project delivery colleagues to understand needs, document requirements and support ServiceNow-related initiatives.

This role involves analysing current processes and translating requirements into actionable specifications for technical implementation.