ServiceNow Business Analyst

N Consulting; Glasgow; On-site; GBP 60,000 - 75,000; Full time

Job summary

N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely with stakeholders and technical teams.

Key qualifications include over 7 years of Business Analyst experience and significant hands-on work with ServiceNow modules. This position offers a hybrid working model with a focus on Agile methodologies and process improvement.

Qualifications

• 7+ years of experience as a Business Analyst.
• 4+ years in ServiceNow platform projects.
• Experience in enterprise/global environments preferred.

Responsibilities

• Gather business requirements and translate them into ServiceNow solutions.
• Work closely with stakeholders, developers, and technical teams.
• Support end-to-end implementation of ServiceNow solutions.

Skills

Business Analyst in ServiceNow projects

ServiceNow modules (ITSM, ITOM, HRSD, CMDB, Service Catalog)

Agile/Scrum methodologies

Stakeholder management and communication

Process maps and functional documentation

Requirements gathering

Analytical and problem-solving skills

Education

Bachelor’s degree in Computer Science, IT, or Business Administration

Job description

**JOB TITLE: Senior ServiceNow Business Analyst****Location: Glasgow, UK****Job Type: Contract- Hybrid****Job Summary**We are looking for an experienced Senior ServiceNow Business Analyst with strong expertise in gathering business requirements, translating them into ServiceNow solutions, and working closely with stakeholders, developers, and technical teams. The candidate should have hands-on experience in ServiceNow modules, Agile delivery, process improvement, and end-to-end implementation support.**Required Skills*** Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation* Knowledge of integrations, workflows, and ServiceNow platform capabilities* Experience in requirement gathering and business process analysis* Strong analytical and problem-solving skills**Required Experience*** 7+ years of experience as Business Analyst* 4+ years of experience working on ServiceNow platform projects* Experience working in enterprise/global environments preferred**Education*** Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field