Business Analyst – ServiceNow

Synechron; Glasgow; On-site; GBP 65,000 - 95,000; Full time

Job summary

Synechron in Glasgow, UK is seeking an experienced Business Analyst with ServiceNow and Product Design expertise to translate business needs into practical digital solutions. You will partner with stakeholders, product designers, and technical teams to define requirements, streamline processes, and deliver user-centric ServiceNow workflows.

The role requires 7+ years as a Business Analyst, strong ServiceNow experience, and collaboration with UX/UI teams.

Qualifications

• 7+ years of experience as a Business Analyst.
• Strong experience with ServiceNow modules and workflows.
• Experience collaborating with Product Design / UX/UI teams.
• Expertise in requirements gathering, process mapping, and documentation.
• Strong knowledge of Agile/Scrum methodologies.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional specifications, user stories, and acceptance criteria.
• Collaborate with Product Designers to create intuitive and user-friendly experiences.
• Work with ServiceNow development teams on platform enhancements, workflows, and integrations.
• Conduct business process analysis and identify opportunities for automation and optimization.
• Facilitate workshops, stakeholder meetings, and requirement-gathering sessions.
• Support solution design, UAT planning, testing, and deployment activities.
• Ensure alignment between business objectives, product strategy, and technical implementation.
• Monitor product performance and recommend continuous improvements.

Skills

ServiceNow

Product Design

Business Analysis

Stakeholder Management

Requirements Gathering

Agile/Scrum

Job description

We have an immediate opening for a Business Analyst (ServiceNow & Product Design) position with Synechron in Glasgow, UK.

• Role: Business Analyst (ServiceNow & Product Design)
• Location: Glasgow, UK
• Employment Type: Permanent / Contract
• Experience Required: 7+ Years
• Industry: Banking and Financial Services

About Company:

Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering.

Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn community.

Synechron: Technology and AI Consulting for Business

Synechron is an innovative global consulting firm delivering industry-leading digital solutions to transform and empower businesses.

Diversity, Equity, and Inclusion

Synechron's Diversity, Equity, and Inclusion (DEI) program, Same Difference, was developed because we believe in a culture of listening, respect, and opportunity.

We each bring unique backgrounds, thoughts, talents, and experiences with us to work every day, and we know that by embracing them, we are creating an even greater Synechron. The best way to build a strong team is to value individual differences. So, it doesn't matter where you're from or what you've had to do to get here - if you have the skills, enthusiasm, and drive to make your mark, we'll support you like we support each other. Choose a career with us and let's pursue innovation, together.

Job Descriptions:

Role Overview:

We are seeking an experienced Business Analyst with expertise in ServiceNow and Product Design to bridge business requirements and digital solution delivery. The candidate will work closely with business stakeholders, product teams, UX/UI designers, and technical teams to define requirements, optimize processes, and deliver user-centric solutions on the ServiceNow platform.

Key Responsibilities:

• Gather, analyze, and document business requirements from stakeholders.
• Translate business needs into functional specifications, user stories, and acceptance criteria.
• Collaborate with Product Designers to create intuitive and user-friendly experiences.
• Work with ServiceNow development teams on platform enhancements, workflows, and integrations.
• Conduct business process analysis and identify opportunities for automation and optimization.
• Facilitate workshops, stakeholder meetings, and requirement-gathering sessions.
• Support solution design, UAT planning, testing, and deployment activities.
• Ensure alignment between business objectives, product strategy, and technical implementation.
• Monitor product performance and recommend continuous improvements.

Required Skills:

• 5+ years of experience as a Business Analyst.
• Strong experience working on ServiceNow modules and workflows.
• Experience collaborating with Product Design / UX/UI teams.
• Expertise in requirement gathering, process mapping, and documentation.
• Strong knowledge of Agile/Scrum methodologies.
• Proficiency in creating user stories, process flows, wireframes, and business requirement documents.
• Excellent stakeholder management and communication skills.

Note:

This is a forecasted requirement, with the intention of closing the position within the current quarter. The hiring timeline may be subject to final client approval and business requirements.