ServiceNow BA for Government Digital Transformation (Hybrid)

Michael Page Technology; Birmingham; Hybrid; GBP 40.000 - 48.000; Vollzeit

Benefits dieser Stelle

Hybrid Office

Civil Service Pension

Zusammenfassung

The Government Property Agency is seeking a skilled Business Analyst to lead the discovery, design and delivery of enterprise-wide ServiceNow solutions across HR, IT, customer services, governance and AI-enabled capabilities. You will work with stakeholders to drive process improvement, automation and system integration within a UK government context.

Applicants should have ServiceNow expertise, strong governance and change management capabilities, and a background in government standards (GDPR,

Qualifikationen

• Experience leading multi-module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM).
• Proven ability to translate complex concepts for stakeholders at all levels.
• Experience with regulatory environments and UK government standards.

Aufgaben

• Elicit, capture, and document business requirements from diverse stakeholders.
• Produce BRDs with functional and non-functional requirements; map processes and data flows.
• Create user personas and journey maps; write use cases with acceptance criteria; maintain RTM and test artifacts.

Kenntnisse

ServiceNow

Stakeholder engagement

Facilitation

Agile/Scrum

Ausbildung

BCS Practitioner Certificate in Business Analysis

Tools

Visio

Lucidchart

Jira

Azure DevOps

Jobbeschreibung

The Government Property Agency is seeking a skilled Business Analyst to lead the discovery, design and delivery of enterprise-wide ServiceNow solutions across HR, IT, customer services, governance and AI-enabled capabilities. You will work with stakeholders to drive process improvement, automation and system integration within a UK government context.

Applicants should have ServiceNow expertise, strong governance and change management capabilities, and a background in government standards (GDPR,