ServiceNow BA for Government Digital Transformation — Hybrid

Michael Page; Birmingham; Híbrido; GBP 40 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Civil Service Pension

Resumo da oferta

Government Property Agency is seeking a capable Business Analyst to drive discovery, design and delivery of enterprise‑wide ServiceNow solutions across HR, IT, CS, governance, and GenAI capabilities. You will elicit requirements from diverse stakeholders, map current and future processes, and ensure traceability to delivered features.

You will contribute to change management, plan rollouts, and coordinate integrations with Planon, Salesforce, and Microsoft 365/Azure, while ensuring compliance

Qualificações

• Elicit, capture, and document business requirements from diverse stakeholders.
• Produce BRDs with functional and non-functional requirements.
• Create end-to-end process maps and data flow diagrams.
• Develop user personas and journey maps, and write detailed user stories with acceptance criteria.

Responsabilidades

• Analyse requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM).
• Define as-is and to-be process maps for automation.
• Identify opportunities for automation and self-service.
• Plan and support ServiceNow rollouts and upgrades.
• Coordinate integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure).
• Facilitate workshops and ensure stakeholder needs are reflected in solutions.
• Support change impact assessments and adoption materials.
• Define and validate test scenarios and conduct UAT with stakeholders.

Conhecimentos

ServiceNow

Stakeholder engagement

Business analysis

Facilitation

Process mapping

Formação académica

BCS Practitioner Certificate in BA

PRINCE2 Practitioner

ITIL v3/v4 Foundation

Ferramentas

Visio

Lucidchart

Jira

Azure DevOps

Descrição da oferta de emprego

Government Property Agency is seeking a capable Business Analyst to drive discovery, design and delivery of enterprise‑wide ServiceNow solutions across HR, IT, CS, governance, and GenAI capabilities. You will elicit requirements from diverse stakeholders, map current and future processes, and ensure traceability to delivered features.

You will contribute to change management, plan rollouts, and coordinate integrations with Planon, Salesforce, and Microsoft 365/Azure, while ensuring compliance