Service Writer - Heavy Equipment (Flexible Hours)

D2B Groups; Warrington; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Company paid medical insurance

401K

Paid time off

Paid training

Flexible hours

Fantastic culture and work environment

Tool program: build your own toolbox

Job summary

D2B Groups in Warrington is seeking a proactive Customer Service/Shop Administrator to support our growing heavy equipment and logistics operation. You will handle work orders, coordinate service appointments, communicate with customers, and assist the service team in a fast-paced shop environment.

Ideal candidates will have strong organization, good written and oral communication, and proficiency with Google Workspace or Microsoft Office.

Qualifications

• Google Workspace and/or Microsoft Office experience.
• Good written and oral skills.
• High school diploma or GED equivalent (required).
• Exceptional organizational skills.
• OEM training and/or certifications preferred.

Responsibilities

• Provide excellent customer service to exceed the expectations of our customers.
• Open and close work orders, bill work orders, and collect payments.
• Communicate with customers during their repair process at our facility.
• Field and set up road service and tow calls during normal business hours.
• Assist with or perform administrative tasks.
• Schedule customer appointments and workloads in the shop.
• Estimate jobs.
• Promote our service team.

Skills

Google Workspace

Microsoft Office

Education

High school diploma or GED

Job description

D2B Groups in Warrington is seeking a proactive Customer Service/Shop Administrator to support our growing heavy equipment and logistics operation. You will handle work orders, coordinate service appointments, communicate with customers, and assist the service team in a fast-paced shop environment.

Ideal candidates will have strong organization, good written and oral communication, and proficiency with Google Workspace or Microsoft Office.