Service Writer

D2B Groups; Warrington; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Company paid medical insurance

401K

Paid time off

Paid training

Flexible hours

Fantastic culture and work environment

Tool program: build your own toolbox

Job summary

D2B Groups in Warrington is seeking a proactive Customer Service/Shop Administrator to support our growing heavy equipment and logistics operation. You will handle work orders, coordinate service appointments, communicate with customers, and assist the service team in a fast-paced shop environment.

Ideal candidates will have strong organization, good written and oral communication, and proficiency with Google Workspace or Microsoft Office.

Qualifications

• Google Workspace and/or Microsoft Office experience.
• Good written and oral skills.
• High school diploma or GED equivalent (required).
• Exceptional organizational skills.
• OEM training and/or certifications preferred.

Responsibilities

• Provide excellent customer service to exceed the expectations of our customers.
• Open and close work orders, bill work orders, and collect payments.
• Communicate with customers during their repair process at our facility.
• Field and set up road service and tow calls during normal business hours.
• Assist with or perform administrative tasks.
• Schedule customer appointments and workloads in the shop.
• Estimate jobs.
• Promote our service team.

Skills

Google Workspace

Microsoft Office

Education

High school diploma or GED

Job description

D2B Groups is partnering with a growing heavy equipment and Logistics company in Bucks county.

Who We Are

We have proudly served Philadelphia and surrounding areas for over 50 years. Over time, we’ve become your sales, service and trucking go-to. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our new facility in Warrington includes a state-of-the-art service department, an expansive equipment showroom, and a well-stocked parts counter, serving customers with all makes and models of heavy equipment and heavy-duty trucks alike.

As a family owned and operated business from inception, we know the importance of setting a standard for our customers—who over the past 40 years have become a part of this family.

Our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose, rather than simply working to live.

Responsibilities:

• Provide excellent customer service to exceed the expectations of our customer.
• Open and close work orders, Bill work order accordingly and collect payments.
• Communicate with customers during their repair process at our facility.
• Field and set up road service and tow calls during normal business hours.
• Assist with or perform administrative tasks
• Scheduling customer appointments and workloads in the shop.
• Estimating jobs
• Promoting our service team

Qualifications

• Google work space and/or Microsoft office experience.
• Good written and oral skills.
• High school diploma or GED equivalent (required)
• Exceptional organizational skills
• OEM training and/or certifications preferred

• Company paid medicalinsurance
• 401K
• Paid time off
• Paid training
• Flexible hours
• Fantastic culture and work environment
• Tool Program, establish your own toolbox over the course of your employment, at no cost to you
• Safety Shoe Program
• Top quality equipment and technology
• Parts/Service Uniforms