Service User Wellbeing Coordinator

Women; Coventry; On-site; GBP 31,000 - 32,000; Full time

Job summary

Valley House is seeking a Service User Wellbeing Coordinator on a maternity cover basis (FTC, 12 months). The role is 37.5 hours per week, based at Valley House premises and/or properties in Coventry, with a salary of £29,093 plus on-call payments of £2,000 to £3,000 per year.

You will work with staff and service users to create and deliver a groupwork programme promoting positive health, provide 1-1 wellbeing support, complete wellbeing plans and risk assessments, and coordinate with partner

Responsibilities

• In consultation with staff and Valley House domestic abuse service users, identify a range of groupwork activities and interventions that will support service users to improve their health and wellbeing.
• Develop and deliver the programme across a range of venues within Coventry.
• Identify and engage with partner agencies, leading to partners delivering groupwork activities for Valley House domestic abuse service users as part of the programme.
• Monitor and evaluate the impact of the groupwork sessions, creating reports as and when required.
• Use the evaluations to continually improve the programme, using examples of good practice as appropriate.
• Support service users to co-deliver activities as appropriate.
• Attend all external events as and when required.
• Be part of the on-call rota.
• Promote and safeguard the welfare of children, young and vulnerable people that you come into contact with as part of your role.
• To ensure that Child Safeguarding and Safeguarding Adult Procedures are followed as necessary and to liaise with statutory agencies and attend inter‑agency meetings as required
• To ensure all service user information is captured and input onto the Valley House Case Management System

Job description

Service User Wellbeing Coordinator

• FTC – Maternity Cover 12 Months
• 37.5 hours per week

Location: Valley House premises and/or properties

Salary: £29,093 plus on-call payments of £2,000 to £3,000 per annum (approximately)

Main Purpose of Job:

• To work closely with staff and Valley House domestic abuse service users to create a groupwork programme aimed at promoting positive health.
• To provide a range of groupwork activities designed to support Valley House domestic abuse service users to achieve positive health and wellbeing outcomes.
• To take responsibility for completing service user wellbeing plans and risk assessments
• Provide 1-1 wellbeing support to service users as required
• To support the Domestic Abuse team

Key Tasks and Responsibilities:

• In consultation with staff and Valley House domestic abuse service users, identify a range of groupwork activities and interventions that will support service users to improve their health and wellbeing.
• Develop and deliver the programme across a range of venues within Coventry.
• Identify and engage with partner agencies, leading to partners delivering groupwork activities for Valley House domestic abuse service users as part of the programme.
• Monitor and evaluate the impact of the groupwork sessions, creating reports as and when required.
• Use the evaluations to continually improve the programme, using examples of good practice as appropriate.
• Support service users to co-deliver activities as appropriate.
• To attend all external events as and when required.
• Be part of the on-call rota.
• Promote and safeguard the welfare of children, young and vulnerable people that you come into contact with as part of your role.
• To ensure that Child Safeguarding and Safeguarding Adult Procedures are followed as necessary and to liaise with statutory agencies and attend inter‑agency meetings as required
• To ensure all service user information is captured and input onto the Valley House Case Management System

Closing date: 2 November 2026, Interviews will be held on 6 November 2026