Service User Wellbeing Coordinator

WOMEN'S AID FEDERATION OF ENGLAND; Coventry; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

On-call payments

Job summary

WOMEN'S AID FEDERATION OF ENGLAND's Valley House in Coventry is recruiting a Service User Wellbeing Coordinator for 12 months' maternity cover, FT, 37.5 hours per week. Location is Valley House premises and/or properties in Coventry, with salary £29,093 plus on-call payments of £2,000 to £3,000 per annum.

The role focuses on developing a groupwork programme to promote health and wellbeing among domestic abuse service users, completing wellbeing plans and risk assessments, and providing 1-1

Qualifications

• Experience in wellbeing planning and risk assessments.
• Ability to develop groupwork activities to promote health and wellbeing.

Responsibilities

• To work closely with staff and Valley House domestic abuse service users to create a groupwork programme aimed at promoting positive health.
• To provide a range of groupwork activities designed to support Valley House domestic abuse service users to achieve positive health and wellbeing outcomes.
• To take responsibility for completing service user wellbeing plans and risk assessments
• Provide 1-1 wellbeing support to service users as required
• To support the Domestic Abuse team

Skills

Group facilitation

Wellbeing planning

Risk assessment

1-1 support

Job description

• Full Time
• COVENTRY
• 2nd November 2026

Valley House

Service User Wellbeing Coordinator

• FTC – Maternity Cover 12 Months
• 37.5 hours per week

Location: Valley House premises and/or properties

Salary: £29,093 plus on-call payments of £2,000 to £3,000 per annum (approximately)

Main Purpose of Job:

• To work closely with staff and Valley House domestic abuse service users to create a groupwork programme aimed at promoting positive health.
• To provide a range of groupwork activities designed to support Valley House domestic abuse service users to achieve positive health and wellbeing outcomes.
• To take responsibility for completing service user wellbeing plans and risk assessments
• Provide 1-1 wellbeing support to service users as required
• To support the Domestic Abuse team

Key Tasks and Responsibilities:

• In consultation with staff and Valley House domestic abuse service users, identify a range of groupwork activities and interventions that will support service users to improve their health and wellbeing.
• Develop and deliver the programme across a range of venues within Coventry.
• Identify and engage with partner agencies, leading to partners delivering groupwork activities for Valley House domestic abuse service users as part of the programme.
• Monitor and evaluate the impact of the groupwork sessions, creating reports as and when required.
• Use the evaluations to continually improve the programme, using examples of good practice as appropriate.
• Support service users to co-deliver activities as appropriate.
• To attend all external events as and when required.
• Be part of the on- call rota.
• Promote and safeguard the welfare of children, young and vulnerable people that you come into contact with as part of your role.
• To ensure that Child Safeguarding and Safeguarding Adult Procedures are followed as necessary and to liaise with statutory agencies and attend inter-agency meetings as required
• To ensure all service user information is captured and input onto the Valley House Case Management System

Closing date: 2 November 2026, Interviews will be held on 6 November 2026