Service Transition Analyst

Reed Technology; Manchester; Hybrid; GBP 29,000 - 42,000; Full time

Job summary

An established industry player is seeking a Service Transition Analyst to join their IT Operations team, focusing on ensuring that new and changed services align with the organization's IT Strategy. This role involves supporting the Change & Transition Manager in coordinating Service Design and Transition activities, ensuring compliance with ITIL processes, and maintaining service quality standards. The ideal candidate will have a strong background in Service Transition and IT Service Management practices, along with excellent communication skills. This is an exciting opportunity to contribute to impactful projects while developing your career in a collaborative environment.

Qualifications

• Strong background in Service Transition and coordinating Service Design activities.
• Excellent communication skills and ability to work independently or in a team.

Responsibilities

• Assist with Service Impact Assessments and Service Transition documentation.
• Maintain a repository of Service Design and Transition packages.

Skills

Service Transition

IT Service Management (ITSM)

Incident Management

Problem Management

Change Management

Service Level Management

Business Continuity Planning

Communication Skills

Prince2

ITIL

Agile

Education

ITIL Foundation Certificate in IT Service Management v4

Tools

Ivanti

Job description

Service Transition Analyst

Manchester/Remote

29-42K + Great Benefits

A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and changed services are consistently designed and transitioned in line with the organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities, working closely with the Change & Transition Manager, the IT Operations teams, and other project teams to help capture the production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered, and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness.

Essential Skills

• A strong background working in a Service Transition role and co-ordinating Service Design and Service Transition activities for new and changed services.
• Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for Incident Management, Problem Management, Change Management, and Service Level Management.
• Experience of Business Continuity planning and methods and techniques for risk assessment, business impact analysis, establishment of countermeasures, and contingency arrangements relating to the serious disruption of IT services.
• Ability to rapidly establish credibility with customers and colleagues by quickly identifying the nature of a query and taking appropriate steps to respond to it.
• Excellent verbal and written communication skills.
• Experience and/or knowledge of working in Prince2, ITIL, and Agile environments.
• Demonstrated excellent customer experience.
• Ability to work alone, using initiative, and to work constructively as a member of a team supporting others, learning new skills, and investing in personal development.
• A good understanding of the Data Protection Act and the importance of maintaining confidentiality at all times.

Desirable Criteria

• Knowledge of Ivanti / other ITSM tools would be advantageous.
• Qualifications such as ITIL Foundation Certificate in IT Service Management v4.

Responsibilities

• Assist with the creation of Service Impact Assessments, Support Model Document, Service Transition Trackers, Service Acceptance Criteria, and Operational Readiness material.
• Maintain a complete central repository of Service Design and Transition packages.
• Ensure clear Service Level Agreements are in place.
• Ensure compliance with key ITIL processes in respect of Service Transition.
• Ensure that all new and changed services meet the agreed Service Acceptance Criteria and Operational Readiness measures in line with the agreed Transition scope.