Service Technician - Volkswagen Group

Donnelly-Group-Ni; Dungannon; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Holiday

Health benefits

EAP

Maternity/Paternity pay

Pension

Private medical cover

Benefits discounts

Cycle to work

Diamond membership

Continuous development

Job summary

Donnelly Group is seeking a Service Technician for Volkswagen Group brands to diagnose, repair, and service vehicles while delivering an outstanding customer experience. You will advance your skills through the Volkswagen Group manufacturer pathway with structured training and ongoing support.

Responsibilities include diagnosing and servicing VW Group vehicles, performing road tests, and ensuring parts are stored and handled properly.

Qualifications

• Fully qualified – NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
• Minimum of 2 years post-qualification experience in a technician role
• Prior use of manufacturer diagnostic equipment (training provided)
• Full UK Driving Licence
• High attention to detail and commitment to delivering quality work
• Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway

Responsibilities

• Diagnose, repair, and service Volkswagen Group vehicles
• Carry out road tests to ensure quality standards
• Handle and store vehicle parts correctly
• Deliver a high-quality customer experience throughout the service journey

Skills

Customer Service

Effective Listening

Technical Skills

Exceeding Customer Expectations

Mechanical Vehicular Repairs

Communication

Education

NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent

Tools

Manufacturer diagnostic equipment

Job description

Service Technician - Volkswagen Group

About The Role

There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen, Skoda, Seat & Cupra showrooms now open in Dungannon, we can offer excellent facilities, industry-leading pay, and full manufacturer training to support your continued development.

As a Service Technician, you’ll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you’ll have the opportunity to build on your expertise through the Volkswagen Group manufacturer pathway, ensuring your career continues to grow with structured training and support.

About the role

Responsibilities

• Diagnose, repair, and service Volkswagen Group vehicles
• Carry out road tests to ensure quality standards
• Handle and store vehicle parts correctly
• Deliver a high-quality customer experience throughout the service journey

Candidate Requirements

• Fully qualified – NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
• Minimum of 2 years post-qualification experience in a technician role
• Prior use of manufacturer diagnostic equipment (training provided)
• Full valid driving licence
• High attention to detail and commitment to delivering quality work
• Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway

Employee Benefits

Supporting our people at work and beyond.

• 30 Days' Holiday - increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme - including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.

Donnelly Group is an equal opportunities employer.

About the company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Required Criteria

• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC)
• It is essential that the person has at least 2 years' experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
• Prior use of diagnostic equipment such as snap on or launch however full training will be provided

Skills you’ll need

• Customer Service
• Effective Listening
• Technical Skills
• Exceeding Customer Expectations
• Mechanical Vehicular Repairs