Service Technician - Toyota & Lexus

Snows Group; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer, Snows Group, is seeking a Service Technician for their Toyota & Lexus team in Bournemouth. The role involves various workshop tasks, ensuring customer satisfaction, and maintaining high productivity. Candidates should possess relevant qualifications and a commitment to exceptional service.

Benefits

Highly competitive salary and bonus scheme

30 days' holiday plus additional entitlement

Birthday day off

Discounted MOTs, servicing, and parts

Life Assurance benefit

Employee Assistance Programme

Excellent development opportunities

Free on-site parking

Qualifications

• Relevant accreditation required.
• Experience in a franchised dealership preferred.
• MOT Tester qualification necessary.

Responsibilities

• Carry out workshop tasks efficiently and safely.
• Liaise with clients and explain identified work clearly.
• Attend training to enhance technical skills.

Skills

Fault diagnosis

Customer service

Teamwork

Planning and organizing

Education

City & Guilds, BTEC or NVQ accreditation

Job description

Category
Toyota & Lexus – Bournemouth and Poole

Vacancy Type
Permanent / Full-Time

Job Summary

The Driving Spirit

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer, representing 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.

We are currently on the lookout for a Service Technician to join our established team at Snows Toyota & Lexus, based in Bournemouth & Poole.

Your Day

As a Service Technician , you will carry out a variety of workshop tasks in an efficient and safe manner. The aim is to meet customer requirements while maximising workshop utilisation and productivity.

Your day will include:

• Flexibility to switch between both Toyota Bournemouth and Lexus Poole with reasonable notice. Travel time will be taken into consideration, and a reduced productivity target will be applied to accommodate this.
• Working in accordance with brand and dealership processes, ensuring accurate clocking and that all associated parts are assigned to repair work prior to job completion.
• Liaising directly with clients where appropriate and creating clear videos to ensure identified work is explained in a way that provides clarification and justification.
• Supporting the Front of House team and ensuring write-ups are clear and accurate.
• Attending regular training to update and enhance technical skills.
• Ensuring the immediate working environment is kept clean and free of any practices that may pose a hazard to yourself or others.

Have You Got What It Takes?

• Relevant City & Guilds, BTEC or NVQ accreditation.
• Previous work experience in a franchised dealership.
• Highly skilled in fault diagnosis and hold the relevant MOT Tester qualification.
• Ability to work effectively as part of a team.
• Commitment to delivering first-class customer service.
• Able to plan and organise your workload and meet agreed deadlines.

What’s in It for You?

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows' values.
• 30 days' holiday, including Bank Holidays, plus additional entitlement recognising length of service (at 5, 10, 15, and 20-year anniversaries).
• Birthday day off.
• Discounted MOTs, servicing, and parts.
• Recommend a Friend / Introducing a Customer bonus schemes.
• Life Assurance benefit.
• Snows Contributory Pension Scheme.
• BEN – Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.
• Role-dependent tool box insurance.
• Free on-site parking.

Hours of Work

• Monday to Friday: 08:30 – 17:30 (with 1 hour for lunch)
• Saturday: 08:30 – 12:30 (1 in 4 rota)

Additional Information

Please note this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within two weeks of applying, please assume you have been unsuccessful on this occasion.

By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows. This is for the purpose of considering you for other roles within the Group that may be suitable. As a result, you may be contacted by email to discuss available opportunities. Snows will not use your details for any other purpose or share them with any third parties outside of the Group.

If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.