Service Technician

Citygate Automotive Ltd; High Wycombe; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

In-house training academy

Volkswagen National Learning Centre

EV Training levels 1-4

Career progression opportunities

Employee discounts

Wellbeing portal

Employee assistance programme

Discounts on service & parts

Employee referral scheme

Pension and life assurance

Job summary

Citygate Automotive Ltd is seeking a passionate Service Technician to repair and service our vehicles to the highest standards. You will be working as part of a team to ensure customer satisfaction and repeat business for the retailer.

The role involves servicing and repairing vehicles, communicating with workshop control, and completing warranty paperwork. We offer new pay plans, achievable uncapped OTE, and a structured progression path with in-house and Volkswagen training.

Qualifications

• Level 3 vehicle technician qualification.
• Strong problem-solving and attention to detail.
• Excellent customer service and ability to explain technical information to non-technical audiences.
• Excellent organisation and time management to meet deadlines.

Responsibilities

• Receive work from the workshop controller and perform checks and protection routines.
• Assess tool and equipment needs and communicate issues.
• Service and repair vehicles.
• Report on additional repair requirements for authorisation.
• Complete warranty and service paperwork.

Skills

VAG group background

Problem-solving

Customer-focused communication

Organisation and time management

Education

Level 3 Vehicle Technician qualification

Job description

Basic Salary: £34,000 – £36,500 - Depending on qualifications

OTE: £50,000

Guaranteed Bonus for the first 3 Months!

New Technician Pay Plans Available!!!

We have recently rolled our new pay plans for our Service Technicians which includes achievable uncapped OTE's and increased basic salaries depending on your qualifications. Your basic salary will increase the more you learn!

Role overview

We are looking for a passionate Service Technician to repair and service our vehicles to the highest standards possible. You will be working as part of a team to ensure customer satisfaction and repeat business for the retailer.

Key responsibilities

Your key responsibilities as a Service Technician will be:

• To receive work from the workshop controller and carry out related checks, administration and protection routines
• To assess tool and equipment requirements and communicate any related issues
• To service and repair all vehicles
• To report on all additional repair requirements as they are identified
• To make written and verbal reports on service and repair in the workshop the workshop controller in order to obtain authorisation
• To complete all administrative procedures (including warranty) relating to service and repair work
• To maintain a clean, tidy and safe working environment
• To undertake vehicle road tests when necessary
• To assist with development and training of other technicians
• To attend meetings and training programmes as required
• To perform other duties in support of other team members as required

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As a Service Technician, you will ideally have the following skills and attributes:

• You will be a Level 3 qualified vehicle technician ideally with VAG group background
• Excellent problem-solving skills and strong attention to detail
• A strong customer service focus with the ability to communicate technical information to a non-technical audience
• Outstanding organisation and time management skills with the ability to work to deadlines

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.